Because he has a busy practice, new patients for dentist Dr. Kirby Brown are told that, unless
Fantastic news! We've Found the answer you've been seeking!
Question:
A) managing service promises
B) managing customer expectations
C) not communicating with customers enough
D) managing horizontal communications among staff members
E) exceeding customer expectation by offering prompt service
Related Book For
Smith and Roberson Business Law
ISBN: 978-0538473637
15th Edition
Authors: Richard A. Mann, Barry S. Roberts
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