Because the ultimate objective should be to match their requirements and expectations, customer input into a process redesign is crucial. Given that the project is being performed for the benefit of the customers, they should have a significant say in the process. To ensure that the technique is in line with the project's goals, their feedback is invaluable. It can be difficult to deal with consumers who do not wish to integrate techniques, nevertheless. Communication that is successful is essential in these situations. Companies must to openly outline the benefits of merging techniques, such as quicker delivery, higher quality, and greater risk management. It's crucial to address their issues and offer potential compromises, striking a balance that takes into account their preferences while yet following to the best project management procedures