Before Pooling Q$1$

does a patient spend on average in the urgent care center $($including the time waiting in line as well as the actual service$)?$

Fill in the blankBefore Pooling Q$2$

Consider an urgent care center with $4$ doctors where the average arrival rate for each doctor is $24$ patients per hour and the average service time of each patient is $2$

minutes. Both inter$-$arrival times and service times have a coefficient of variation equal to one. Initially, each doctor serves his or her own patients. Noting that there

are $4$ separate but identical queues in total, what is the average number of patients in the urgent care center $($including those waiting in line to see a doctor as well as

those who are seeing a doctor$)?$

Fill in the blank