Beleza Natural is a chain of hair salons in Brazil designed for a very high volume...

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Beleza Natural is a chain of hair salons in Brazil designed for a very high volume of customers, but with a personal touch. They do not take appointments; all customers are walk-ins. Customers all go through an Evaluation process when they arrive. This step allows Beleza to determine the precise treatment desired. After Evaluation, customers continue to a patented hair care process called Super Relaxante (SR). At that point, some customers leave. Beleza calls these "Category 1" customers. Other customers continue to Hydration (Category 2 customers) or Styling (Category 3 customers), or both Hydration and Styling (Category 4 customers). The following table summarizes the process. Step (Resource) Number of Attendants Time Spent per Customer (per Attendant) Evaluation 3 14 Super Relaxante 6 38 Hydration 2 16 Styling 3 22 Beleza has observed that customers fall into the following categories: 1. Category 1: Includes Evaluation and Super Relaxante - 10% of customers. 2. Category 2: Includes Evaluation, Super Relaxante, and Hydration - 40% of customers. 3. Category 3: Includes Evaluation, Super Relaxante, and Styling -30% of customers. 4. Category 4: Includes all four - Evaluation, Super Relaxante, Hydration, and Styling - 20% of customers. Customers Beleza visit the salon at a constant rate (you can ignore any effects of variability) of 90 customers per day. The store operates 7.5 hours a day. a. (25 pts) What is the implied utilization of the resource called Super Relaxante? b. (10 pts) Which step (that is, resource) has the highest implied utilization? c. (5 pts) Can Beleza serve all customers that arrive in a day? Explain your answer. Beleza Natural is a chain of hair salons in Brazil designed for a very high volume of customers, but with a personal touch. They do not take appointments; all customers are walk-ins. Customers all go through an Evaluation process when they arrive. This step allows Beleza to determine the precise treatment desired. After Evaluation, customers continue to a patented hair care process called Super Relaxante (SR). At that point, some customers leave. Beleza calls these "Category 1" customers. Other customers continue to Hydration (Category 2 customers) or Styling (Category 3 customers), or both Hydration and Styling (Category 4 customers). The following table summarizes the process. Step (Resource) Number of Attendants Time Spent per Customer (per Attendant) Evaluation 3 14 Super Relaxante 6 38 Hydration 2 16 Styling 3 22 Beleza has observed that customers fall into the following categories: 1. Category 1: Includes Evaluation and Super Relaxante - 10% of customers. 2. Category 2: Includes Evaluation, Super Relaxante, and Hydration - 40% of customers. 3. Category 3: Includes Evaluation, Super Relaxante, and Styling -30% of customers. 4. Category 4: Includes all four - Evaluation, Super Relaxante, Hydration, and Styling - 20% of customers. Customers Beleza visit the salon at a constant rate (you can ignore any effects of variability) of 90 customers per day. The store operates 7.5 hours a day. a. (25 pts) What is the implied utilization of the resource called Super Relaxante? b. (10 pts) Which step (that is, resource) has the highest implied utilization? c. (5 pts) Can Beleza serve all customers that arrive in a day? Explain your answer.