Below is a list of key inputs into the different service value chain activities:

$1.$ Value chain performance information, improvement initiatives and plans.

$2.$ Architecture and policies.

$3.$ User support tasks.

$4.$ Change or project initiation requests.

$5.$ The product and service portfolio.

$6.$ Change requests.

$7.$ Detailed requirements, requests and feedback from internal and external customers.

$8.$ Requirements and specifications.

$9.$ Cooperation opportunities and feedback from partners and suppliers.

$10.$ Product and service requirements.

$11.$ Goods and services.

$12.$ Product and service performance information.

$13.$ Incidents, service requests and feedback from users.

$14.$ Contracts and agreements.

$15.$ Portfolio decisions, architectures and policies.

$16.$ Information on the completion of user support tasks.

$17.$ Consolidated demand and opportunities.

$18.$ Policies, requirements and constraints.

$19.$ Marketing opportunities from current and potential customers and users.

IRM$4727$ MEMORANDUM Past Paper

Page $9$ of $54$

$20.$ Performance information and improvement opportunities.

$21.$ Stakeholder feedback.

$22.$ New or changed products and services.

Which one of the following answer options provides the MOST correct combinations

$($most correct items in their correct service value chain activities$)$ of inputs into the

service value chain activities to address the specific deficiencies noted by the CIO?

A$.$

Plan Improve Engage Deliver and support

$1,172,217,133,22$

B$.$

Plan Improve Engage Deliver and support

$1,174,215,73,14$

C$.$

Plan Improve Engage Deliver and support

$6,188,207,193,14$

D$.$

Plan Improve Engage Deliver and support

$10,1812,217,915,22$

E$.$

Plan Improve Engage Deliver and support

$11,1712,2113,1614,15$