Question: Below is data from a 3rd party customer service company that assists customers. A customer service representative takes phone calls each day and 1000 calls

Below is data from a 3rd party customer service company that assists customers. A customer service representative takes phone calls each day and 1000 calls at random are selected to see if customers were satisfied with the result; the data below covers twelve days. The resulting percentages of customers not satisfied are displayed:

Chart of Percentage Error of Calls
Day Percentage Error
1 0.017
2 0.001
3 0.017
4 0.011
5 0.010
6 0.001
7 0.015
8 0.011
9 0.012
10 0.007
11 0.014
12 0.009

If we assume a z-value of z=3, what is the upper control limit of our p-chart?: __________________

round calculations to the nearest ten-thousandth

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