Question: Below is data from a 3rd party customer service company that assists customers. A customer service representative takes phone calls each day and 1000 calls
Below is data from a 3rd party customer service company that assists customers. A customer service representative takes phone calls each day and 1000 calls at random are selected to see if customers were satisfied with the result; the data below covers twelve days. The resulting percentages of customers not satisfied are displayed:
| Day | Percentage Error |
| 1 | 0.017 |
| 2 | 0.001 |
| 3 | 0.017 |
| 4 | 0.011 |
| 5 | 0.010 |
| 6 | 0.001 |
| 7 | 0.015 |
| 8 | 0.011 |
| 9 | 0.012 |
| 10 | 0.007 |
| 11 | 0.014 |
| 12 | 0.009 |
If we assume a z-value of z=3, what is the upper control limit of our p-chart?: __________________
round calculations to the nearest ten-thousandth
Step by Step Solution
There are 3 Steps involved in it
1 Expert Approved Answer
Step: 1 Unlock
Question Has Been Solved by an Expert!
Get step-by-step solutions from verified subject matter experts
Step: 2 Unlock
Step: 3 Unlock
