Below is the TIA Core Competencies

$1.$ Fintech Solutions: TIA develops end$-$to$-$end software platforms for digital banking, blockchain technology, payment gateways, and robo$-$advisory services, enabling clients to offer more secure and seamless financial services.

$2.$ Custom Software Development: TIA offers tailor$-$made software solutions that meet the unique needs of its clients, including mobile apps, web platforms, and integrated financial systems.

$3.$ AI and Machine Learning: TIA leverages artificial intelligence $($AI$)$ and machine learning $($ML$)$ to enhance the personalization and security of financial transactions, fraud detection, and customer relationship management $($CRM$)$ systems.

$4.$ Blockchain Technology: TIA has pioneered blockchain applications in fintech, helping financial institutions adopt distributed ledger technology for enhanced security and transparency.

$5.$ Cloud$-$Based Solutions: The company has expertise in developing cloud$-$based solutions that allow financial institutions to improve scalability, reduce costs, and enhance operational efficiency.

The challenges faced by TIA are:

$$ High Turnover: TIA has experienced higher$-$than$-$average turnover rates, especially among middle and senior management. This has led to disruptions in leadership stability and overall employee morale.

$$ Cultural Tensions: The diverse workforce, while being a strength, has also led to cultural misunderstandings and conflicts within teams, impacting team cohesion and communication.

$$ Resistance to Change: With the rapid pace of technological advancements, some employees are resistant to adopting new processes and systems, hindering organizational agility.

$$ Low Morale and High Turnover: Several teams report dissatisfaction with their work environment and perceive limited career growth opportunities.

$$ Lack of Communication: Different departments $($development$,$ marketing, and customer support$)$ often operate in silos, leading to missed deadlines and misunderstandings.

$$ Ineffective Leadership: With the departure of senior leaders, employees feel a lack of direction and guidance.

To address these issues, the company$$s newly appointed CEO, Maria Tan, has commissioned a comprehensive organizational behavior analysis. Her goal is to understand how psychological and social processes affect individual and group behavior, as well as to implement management theories that can improve decision$-$making and resolve workplace challenges.

Discussion Questions

Question $1$

Analyze the effect of psychological and social processes on individual and group behavior at TIA.

Question $2$

Demonstrate the ability to incorporate insights from various influential theories of management and organizational behavior to solve these problems.

Question $3$

Diagnose the FOUR $(4)$ for each cause, consequences, and implications of organizational decisions and actions at TIA.