Question: Benchmarking involves three steps. Which of these steps requires external analysis? Step 1 : Identifying processes that need improvement. Step 2 : Comparing processes to

Benchmarking involves three steps. Which of these steps requires external analysis?
Step 1: Identifying processes that need improvement.
Step 2: Comparing processes to those of industry leaders.
Step 3: Implementing changes for quality improvement.
a. None of the steps requires external analysis.
b. Step 1
c. Step 2
d. All of the steps require external analysis

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