BENCHMARKING PERFORMANCE

You have six scanner techs. Three work first shift $($Day$),$ three work second shift $($A$)$ and each is assigned

to a specific scanner noted below. A scanning backlog is growing over the past week, so you have decided

to evaluate their productivity. They each recorded their daily productivity over the past two weeks. Since

they do not have other department responsibilities all their time is spent on scanning. One staff member,

Teresa, worked a half day on one of the days and one person, John, had a personal day; otherwise, all

worked their full $8-$hour shift daily for the two$-$week period under study.

SCANNER ID EMPLOYEE TOTAL # OF SCNNED RECORDS

Scanner $1($D$)$ John $112,892$

Scanner $2($D$)$ Teresa $160,588$

Scanner $3($D$)$ Larry $193,248$

Scanner $1($A$)$ Mary $138,800$

Scanner $2($A$)$ Jenny $182,160$

Scanner $3($A$)$ Tom $184,960$

$1.$ Calculate each tech$$s hourly productivity as well as an overall group productivity

$2.$ Determine if the individuals and group are meeting the benchmark of $1,200$ to $2,400$ scanned

images per hour.

$3.$ What conclusions can you draw from this study?

$4.$ Recommend a new productivity standard based on the information gathered above to reduce the

backlog.

$5.$ If your scanning backlog has been about $1,000$ pages per day, under the new productivity

standard, how long will it take to erase the backlog?

$6.$ Do you have enough staff to handle the current workload if there is no backlog?