"Benchmarking" refers to what process? Select one: a. The process of auditing external environmental factors. b. The process of consistently producing goods or services in accordance with design specifications. c. The process of providing all company employees with training in statistical concepts such as sampling and statistical process controls so they better understand random variables and distributions. Od. The process of auditing internal company strengths and weaknesses. e. The process of studying the business practices of some other companies to gain ideas for improvement