Question: Benchmarking studies must have: A) a direct competitor for comparison. B) a team composed of at least one member from each department in the organization.

Benchmarking studies must have:


A) a direct competitor for comparison.


B) a team composed of at least one member from each department in the organization.

C) quantitative goals.


D) a team composed of at least one member from each department in the organization plus one customer of each process output.

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