Question: Between 1 9 6 6 and 1 9 7 5 , the Orkin Exterminating Company, the world s largest termite and pest control firm, offered
Between and the Orkin Exterminating Company, the worlds largest termite and pest control firm, offered its customers a lifetime guarantee that could be renewed each year by paying a definite amount specified in its contracts with the customers. The contracts gave no indication that the fees could be raised for any reasons other than certain narrowly specified ones. Beginning in Orkin unilaterally breached these contracts by imposing higherthanagreedupon annual renewal fees. Roughly contracts were breached in this way. Orkin realized $ million in additional revenues from customers who renewed at the higher fees. The additional fees did not purchase a higher level of service than that originally provided for in the contracts. Although some of Orkins competitors may have been willing to assume Orkins pre contracts at the fees stated therein, they would not have offered a fixed, lockedin lifetime renewal fee such as the one Orkin originally provided.
Under the threepart test for unfairness stated in the course textbook see page did Orkins behavior violate FTC Act s prohibition against unfair acts or practices?
Discuss each element of the threepart test and how it applies to the Orkin case.
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