Big Data Analytics $q,$

Customer Relationship Management

$($CRM$)q,$

Supply Chain Management $$

Bossless Organization

A$.$ As $3$M$\text{'}$s product portfolio became more complicated, employees had a harder time answering questions about products, so the company implemented a software solution to make product knowledge more readily available through a corporate intranet.

B$.$ Morning Star is a tomato processing plant where employees negotiate responsibiliti with their peers and everyone can spend the company's money. There are no titles promotions, and compensation is decided by one's peers.

C$.$ Bare Escentuals supplies major department stores; more than a thousand spa salor more than $230$ company$-$owned boutiques; and individual consumers directly throu its website, infomercials, and catalogs. Consolidating its warehouse operations and using a software package has helped the company ship the right product to the righ people through all these different channels.

D$.$ American Express looks at historical transactions to predict consumer behaviors. By watching how current and past customers have used their credit, American Express can predict churn and customer loyalty.