Bill wrote an email to his supervisor using all capital letters. Bill was unaware that this was similar to shouting at his boss. Bill lacked training in good manners typing formatting an email netiquette QUESTION 21 What communication channel do many businesses use to acknowledge communications from the public. or to remind associates that periodic reports or payments are due? Letters Memos Emails Instant messaging John heard through the grapevine that there was going to be a major layoff, and started passing the news around. The supervisor heard the rumor and needed to immediately set it straight. What should he do? Text everyone that the rumor is not true Email John to let him know the rumor was unfounded Call all employees to a meeting to lecture them about the damage of gowsip Send a memo explaining the changes that are imminent QUESTION 24 Which of the following is NOT one of the main parts of a business letter? Heading Introduction Body Reply all