BlackEagle company ran a cluster analysis on 200 business clients by Satisfaction and Transaction. 1. Descrbe each
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Question:
BlackEagle company ran a cluster analysis on 200 business clients by Satisfaction and Transaction.
1. Descrbe each cluster by Customer type, Firm size, Region, and Distribution system, along with its Satisfaction and Transaction.
2. Which cluster shows the highest satisfaction?
3. Which cluster shows the highest transaction?
4. If we assume Product Quality, Competitive Pricing, Order&Billing, and Delivery Speed are equally significant determinants of repurchase, briefly discuss how the firm can encourage members of each cluster to repurchase.
| customer type | firm size | region | distribution system | satisfaction | Transaction | Cluster | product quality | competitive pricing | order&billing | delivery speed | |
| 1 to 5 years | Large (500+) | Outside North America | Direct to customer | 8.2 | 65.1 | 3 | 8.5 | 6.8 | 5.0 | 3.7 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 5.7 | 67.1 | 3 | 8.2 | 5.3 | 3.9 | 4.9 | |
| Over 5 years | Large (500+) | Outside North America | Direct to customer | 8.9 | 72.1 | 3 | 9.2 | 4.5 | 5.4 | 4.5 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 4.8 | 40.1 | 1 | 6.4 | 8.8 | 4.3 | 3.0 | |
| 1 to 5 years | Large (500+) | USA/North America | Direct to customer | 7.1 | 57.1 | 2 | 9.0 | 6.8 | 4.5 | 3.5 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Indirect through broker | 4.7 | 50.1 | 1 | 6.5 | 8.5 | 3.6 | 3.3 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.7 | 41.1 | 1 | 6.9 | 8.9 | 2.1 | 2.0 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 6.3 | 56.1 | 2 | 6.2 | 6.9 | 4.3 | 3.7 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 7.0 | 56.1 | 2 | 5.8 | 9.3 | 4.4 | 4.6 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.5 | 59.1 | 2 | 6.4 | 8.4 | 4.1 | 4.4 | |
| Over 5 years | Large (500+) | USA/North America | Direct to customer | 7.4 | 68.1 | 3 | 8.7 | 6.8 | 3.8 | 4.0 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 6.0 | 53.1 | 1 | 6.1 | 8.2 | 3.0 | 3.2 | |
| Less than 1 year | Small (0 to 499) |
| Direct to customer | 8.4 | 58.1 | 2 | 9.5 | 7.6 | 5.1 | 4.4 | |
| Over 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.6 | 72.1 | 3 | 9.2 | 7.1 | 4.5 | 4.2 | |
| 1 to 5 years | Large (500+) | Outside North America | Direct to customer | 8.0 | 62.1 | 2 | 6.3 | 8.8 | 4.8 | 5.2 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 6.6 | 71.1 | 3 | 8.7 | 4.9 | 4.3 | 4.5 | |
| 1 to 5 years | Small (0 to 499) | Outside North America | Direct to customer | 6.4 | 50.1 | 1 | 5.7 | 6.2 | 4.2 | 4.5 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 7.4 | 58.1 | 2 | 5.9 | 8.4 | 5.7 | 4.8 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 6.8 | 55.1 | 2 | 5.6 | 9.1 | 5.0 | 4.5 | |
| Over 5 years | Large (500+) | Outside North America | Indirect through broker | 7.6 | 67.1 | 3 | 9.1 | 8.4 | 4.5 | 4.4 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Indirect through broker | 5.4 | 50.1 | 1 | 5.2 | 8.4 | 3.3 | 3.3 | |
| Over 5 years | Large (500+) | Outside North America | Direct to customer | 9.9 | 70.1 | 3 | 9.6 | 4.5 | 4.3 | 4.3 | |
| 1 to 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.0 | 60.1 | 2 | 8.6 | 3.7 | 4.8 | 4.0 | |
| Over 5 years | Large (500+) | Outside North America | Direct to customer | 8.6 | 65.1 | 3 | 9.3 | 6.2 | 6.7 | 4.5 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Indirect through broker | 4.8 | 55.1 | 2 | 6.0 | 8.0 | 4.7 | 4.0 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 6.6 | 58.1 | 2 | 6.4 | 7.1 | 5.6 | 3.9 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 6.3 | 70.1 | 3 | 8.5 | 4.8 | 5.3 | 4.4 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Indirect through broker | 5.4 | 55.1 | 2 | 7.0 | 9.0 | 4.3 | 3.7 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 6.3 | 70.1 | 3 | 8.5 | 4.8 | 5.7 | 4.4 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.4 | 52.1 | 1 | 7.6 | 7.7 | 4.7 | 3.5 | |
| Less than 1 year | Small (0 to 499) | USA/North America | Direct to customer | 6.1 | 44.1 | 1 | 6.9 | 5.2 | 3.7 | 3.3 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 6.4 | 51.1 | 1 | 8.1 | 6.6 | 3.0 | 3.0 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.4 | 44.1 | 1 | 6.7 | 9.2 | 3.5 | 3.4 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 7.3 | 62.1 | 2 | 8.0 | 8.7 | 4.7 | 4.2 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 6.3 | 54.1 | 2 | 6.7 | 8.4 | 2.5 | 3.5 | |
| Less than 1 year | Small (0 to 499) | USA/North America | Indirect through broker | 5.4 | 51.1 | 1 | 8.7 | 5.6 | 3.1 | 2.5 | |
| 1 to 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.1 | 57.1 | 2 | 9.0 | 6.8 | 3.9 | 3.5 | |
| Over 5 years | Large (500+) | Outside North America | Direct to customer | 8.7 | 77.1 | 3 | 9.6 | 7.7 | 5.2 | 4.9 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 7.6 | 65.1 | 3 | 8.2 | 9.0 | 4.7 | 4.5 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Indirect through broker | 6.0 | 53.1 | 1 | 6.1 | 8.2 | 4.5 | 3.2 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 7.0 | 61.1 | 2 | 8.3 | 9.1 | 4.6 | 3.9 | |
| 1 to 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.6 | 61.1 | 2 | 9.4 | 8.5 | 4.1 | 4.1 | |
| Over 5 years | Large (500+) | USA/North America | Direct to customer | 8.9 | 72.1 | 3 | 9.3 | 7.4 | 4.6 | 4.3 | |
| 1 to 5 years | Large (500+) | Outside North America | Direct to customer | 7.6 | 55.1 | 2 | 5.1 | 5.9 | 4.9 | 4.5 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 5.5 | 65.1 | 3 | 8.0 | 5.2 | 4.3 | 4.7 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 7.4 | 58.1 | 2 | 5.9 | 8.4 | 5.2 | 4.8 | |
| Over 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.1 | 67.1 | 3 | 8 | 3.8 | 5.0 | 3.5 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 7.6 | 60.1 | 2 | 5.7 | 8.2 | 6.5 | 5.2 | |
| Over 5 years | Small (0 to 499) | Outside North America | Direct to customer | 8.7 | 67.1 | 3 | 9.9 | 6.8 | 4.5 | 3.9 | |
| Over 5 years | Large (500+) | USA/North America | Direct to customer | 8.6 | 61.1 | 2 | 7.9 | 4.7 | 4.1 | 4.3 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.4 | 48.1 | 1 | 6.7 | 7.2 | 4.0 | 2.8 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 5.7 | 67.1 | 3 | 8.2 | 5.3 | 4.5 | 4.9 | |
| Over 5 years | Large (500+) | Outside North America | Direct to customer | 8.7 | 66.1 | 3 | 9.4 | 6.3 | 4.7 | 4.6 | |
| Less than 1 year | Small (0 to 499) | USA/North America | Direct to customer | 6.1 | 44.1 | 1 | 6.9 | 5.2 | 3.2 | 3.3 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 7.3 | 62.1 | 2 | 8.0 | 8.7 | 4.9 | 4.2 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 7.7 | 59.1 | 2 | 9.3 | 7.4 | 4.1 | 3.4 | |
| 1 to 5 years | Large (500+) | Outside North America | Direct to customer | 9.0 | 74.1 | 3 | 7.4 | 9.6 | 5.7 | 5.5 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 8.2 | 58.1 | 2 | 7.6 | 4.4 | 4.6 | 4.0 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 7.1 | 67.1 | 3 | 8 | 3.8 | 3.7 | 3.5 | |
| Over 5 years | Large (500+) | Outside North America | Indirect through broker | 7.9 | 61.1 | 2 | 9.9 | 5.4 | 5.6 | 4.0 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 6.6 | 71.1 | 3 | 8.7 | 4.9 | 5.4 | 4.5 | |
| 1 to 5 years | Large (500+) | Outside North America | Direct to customer | 8.0 | 63.1 | 2 | 8.4 | 6.7 | 2.7 | 3.6 | |
| Less than 1 year | Small (0 to 499) | USA/North America | Direct to customer | 6.3 | 44.1 | 1 | 8.8 | 5.8 | 4.4 | 2.9 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 6.0 | 47.1 | 1 | 7.7 | 6.2 | 3.3 | 2.6 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.4 | 48.1 | 1 | 6.6 | 7.2 | 3.5 | 2.8 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 7.6 | 60.1 | 2 | 5.7 | 8.2 | 4.7 | 5.2 | |
| 1 to 5 years | Small (0 to 499) | Outside North America | Indirect through broker | 6.4 | 50.1 | 1 | 5.7 | 6.2 | 5.0 | 4.5 | |
| 1 to 5 years | Small (0 to 499) | Outside North America | Direct to customer | 6.1 | 48.1 | 1 | 5.5 | 6.0 | 4.5 | 4.3 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.2 | 51.1 | 1 | 7.5 | 7.6 | 4.0 | 3.4 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 6.6 | 58.1 | 2 | 6.4 | 7.1 | 4.7 | 3.9 | |
| Over 5 years | Small (0 to 499) | Outside North America | Indirect through broker | 7.6 | 67.1 | 3 | 9.1 | 8.4 | 5.4 | 4.4 | |
| Less than 1 year | Small (0 to 499) | USA/North America | Direct to customer | 5.8 | 43.1 | 1 | 6.7 | 5.0 | 2.9 | 3.1 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 7.9 | 66.1 | 3 | 6.5 | 8.7 | 4.6 | 4.6 | |
| Over 5 years | Large (500+) | Outside North America | Direct to customer | 8.6 | 66.1 | 3 | 9.9 | 6.8 | 4.1 | 3.9 | |
| 1 to 5 years | Large (500+) | Outside North America | Direct to customer | 8.2 | 65.1 | 3 | 8.5 | 6.8 | 4.4 | 3.7 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 7.1 | 63.1 | 2 | 9.9 | 4.9 | 3.1 | 3.8 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Direct to customer | 6.4 | 49.1 | 1 | 7.6 | 7.4 | 4.5 | 3.9 | |
| 1 to 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.6 | 61.1 | 2 | 9.4 | 8.5 | 4.3 | 4.1 | |
| Over 5 years | Small (0 to 499) | USA/North America | Direct to customer | 8.9 | 72.1 | 3 | 9.3 | 4.6 | 5.2 | 4.6 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.7 | 44.1 | 1 | 7.1 | 7.8 | 2.6 | 2.7 | |
| Over 5 years | Large (500+) | USA/North America | Indirect through broker | 7.1 | 63.1 | 2 | 9.9 | 4.9 | 3.2 | 3.8 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 7.4 | 68.1 | 3 | 8.7 | 6.8 | 4.3 | 4.0 | |
| 1 to 5 years | Small (0 to 499) | USA/North America | Direct to customer | 6.6 | 53.1 | 1 | 8.6 | 6.3 | 2.7 | 3.0 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Indirect through broker | 5.0 | 37.1 | 1 | 6.4 | 8.4 | 2.0 | 1.6 | |
| 1 to 5 years | Small (0 to 499) | USA/North America | Direct to customer | 8.2 | 52.1 | 1 | 7.7 | 5.9 | 4.7 | 4.3 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.2 | 51.1 | 1 | 7.5 | 7.6 | 3.4 | 3.4 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Indirect through broker | 5.2 | 48.1 | 1 | 5.0 | 8.2 | 2.4 | 3.1 | |
| 1 to 5 years | Small (0 to 499) | USA/North America | Direct to customer | 8.2 | 52.1 | 1 | 7.7 | 5.9 | 5.1 | 4.3 | |
| 1 to 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.3 | 59.1 | 2 | 9.1 | 8.3 | 4.6 | 3.9 | |
| 1 to 5 years | Small (0 to 499) | Outside North America | Direct to customer | 8.2 | 59.1 | 2 | 5.5 | 6.3 | 5.5 | 4.9 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 7.4 | 58.1 | 2 | 9.1 | 7.3 | 4.4 | 3.3 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Indirect through broker | 4.8 | 51.1 | 1 | 7.1 | 9.9 | 2.0 | 2.4 | |
| Over 5 years | Large (500+) | USA/North America | Direct to customer | 7.6 | 72.1 | 3 | 9.2 | 7.1 | 4.4 | 4.2 | |
| Over 5 years | Large (500+) | Outside North America | Direct to customer | 8.9 | 72.1 | 3 | 9.3 | 4.6 | 4.8 | 4.6 | |
| Over 5 years | Large (500+) | USA/North America | Indirect through broker | 7.7 | 59.1 | 2 | 9.3 | 7.4 | 3.6 | 3.4 | |
| Less than 1 year | Small (0 to 499) | USA/North America | Direct to customer | 7.3 | 50.1 | 1 | 8.6 | 6.7 | 4.9 | 3.6 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Direct to customer | 6.3 | 48.1 | 1 | 7.4 | 7.2 | 4.2 | 3.7 | |
| Less than 1 year | Small (0 to 499) | USA/North America | Direct to customer | 5.4 | 51.1 | 1 | 8.7 | 5.6 | 3.1 | 2.5 | |
| 1 to 5 years | Small (0 to 499) | Outside North America | Direct to customer | 6.4 | 61.1 | 2 | 7.8 | 7.9 | 4.3 | 3.9 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 6.4 | 57.1 | 2 | 7.9 | 9.7 | 3.4 | 3.5 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.4 | 52.1 | 1 | 7.6 | 7.7 | 3.1 | 3.5 | |
| Over 5 years | Small (0 to 499) | Outside North America | Direct to customer | 8.7 | 71.1 | 3 | 9.2 | 7.3 | 5.1 | 4.2 | |
| 1 to 5 years | Small (0 to 499) | Outside North America | Direct to customer | 6.1 | 59.1 | 2 | 7.7 | 7.7 | 4.0 | 3.7 | |
| Less than 1 year | Large (500+) | USA/North America | Direct to customer | 8.4 | 58.1 | 2 | 9.5 | 7.6 | 5.6 | 4.4 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 7.9 | 66.1 | 3 | 6.5 | 8.7 | 5.0 | 4.6 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 7.0 | 61.1 | 2 | 8.3 | 9.1 | 4.2 | 3.9 | |
| Over 5 years | Large (500+) | USA/North America | Direct to customer | 8.7 | 77.1 | 3 | 9.6 | 7.7 | 4.4 | 4.9 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 7.9 | 62.1 | 2 | 5.9 | 8.4 | 5.8 | 5.4 | |
| 1 to 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.1 | 61.1 | 2 | 8.7 | 3.8 | 4.6 | 4.2 | |
| Less than 1 year | Small (0 to 499) | USA/North America | Indirect through broker | 5.8 | 43.1 | 1 | 6.7 | 5.0 | 3.8 | 3.1 | |
| Over 5 years | Small (0 to 499) | USA/North America | Direct to customer | 8.4 | 66.1 | 3 | 9.7 | 6.7 | 3.7 | 4.1 | |
| Over 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.1 | 69.1 | 3 | 8.8 | 6.7 | 4.0 | 3.9 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 7.6 | 65.1 | 3 | 8.2 | 9.0 | 4.5 | 4.5 | |
| Over 5 years | Large (500+) | Outside North America | Direct to customer | 7.3 | 65.1 | 3 | 8.9 | 8.2 | 4.2 | 4.2 | |
| 1 to 5 years | Large (500+) | Outside North America | Direct to customer | 8.0 | 63.1 | 2 | 8.4 | 6.7 | 4.0 | 3.6 | |
| 1 to 5 years | Small (0 to 499) | Outside North America | Direct to customer | 6.1 | 59.1 | 2 | 7.7 | 7.7 | 5.1 | 3.7 | |
| Over 5 years | Large (500+) | Outside North America | Direct to customer | 8.7 | 71.1 | 3 | 9.2 | 7.3 | 4.2 | 4.2 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.8 | 46.1 | 1 | 7.3 | 8.0 | 2.8 | 2.9 | |
| Less than 1 year | Large (500+) | USA/North America | Direct to customer | 6.4 | 45.1 | 1 | 9.0 | 6.0 | 3.3 | 3.1 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 6.4 | 51.1 | 1 | 8.1 | 6.6 | 2.6 | 3.0 | |
| 1 to 5 years | Large (500+) | Outside North America | Direct to customer | 9.0 | 74.1 | 3 | 7.4 | 9.6 | 5.7 | 5.5 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 6.4 | 57.1 | 2 | 7.9 | 9.7 | 4.8 | 3.5 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 6.0 | 47.1 | 1 | 7.7 | 6.2 | 3.2 | 2.6 | |
| Over 5 years | Large (500+) | Outside North America | Direct to customer | 8.7 | 66.1 | 3 | 9.4 | 6.3 | 5.8 | 4.6 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.0 | 52.1 | 1 | 7.2 | 8 | 3.2 | 2.5 | |
| 1 to 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.4 | 54.1 | 2 | 8.3 | 5.3 | 4.1 | 3.1 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 8.6 | 61.1 | 2 | 7.9 | 4.7 | 4.6 | 4.3 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.8 | 46.1 | 1 | 7.3 | 8.0 | 3.3 | 2.9 | |
| Over 5 years | Large (500+) | Outside North America | Direct to customer | 9.8 | 70.1 | 3 | 9.6 | 4.5 | 4.4 | 4.3 | |
| Less than 1 year | Small (0 to 499) | USA/North America | Indirect through broker | 4.8 | 47.1 | 1 | 8.3 | 5.2 | 1.2 | 2.1 | |
| 1 to 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.0 | 60.1 | 2 | 8.6 | 3.7 | 5.0 | 4.0 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 5.5 | 65.1 | 3 | 8.0 | 5.2 | 4.6 | 4.7 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Indirect through broker | 5.0 | 37.1 | 1 | 6.4 | 8.4 | 2.4 | 1.6 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 6.0 | 53.1 | 1 | 6.6 | 8.2 | 4.3 | 3.3 | |
| 1 to 5 years | Large (500+) | USA/North America | Direct to customer | 8.0 | 51.1 | 1 | 7.6 | 5.8 | 3.6 | 4.2 | |
| Over 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.9 | 75.1 | 3 | 9.4 | 7.6 | 5.1 | 4.4 | |
| Less than 1 year | Small (0 to 499) | USA/North America | Indirect through broker | 4.8 | 47.1 | 1 | 8.3 | 5.2 | 1.8 | 2.1 | |
| 1 to 5 years | Small (0 to 499) | Outside North America | Direct to customer | 6.4 | 61.1 | 2 | 7.8 | 7.9 | 4.1 | 3.9 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 4.8 | 51.1 | 1 | 7.1 | 9.9 | 2.8 | 2.4 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Direct to customer | 6.4 | 49.1 | 1 | 7.6 | 7.4 | 4.4 | 3.9 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 6.8 | 55.1 | 2 | 5.6 | 9.1 | 4.5 | 4.5 | |
| Over 5 years | Large (500+) | USA/North America | Indirect through broker | 7.9 | 61.1 | 2 | 9.9 | 5.4 | 4.0 | 4.0 | |
| Over 5 years | Large (500+) | Outside North America | Direct to customer | 8.9 | 72.1 | 3 | 9.2 | 4.5 | 4.2 | 4.5 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 7.4 | 72.1 | 3 | 9.1 | 7.3 | 4.5 | 4.2 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 7.0 | 66.1 | 3 | 9.9 | 3.8 | 3.8 | 3.5 | |
| Over 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.0 | 66.1 | 3 | 9.9 | 3.8 | 4.1 | 3.5 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Indirect through broker | 6.0 | 53.1 | 1 | 6.6 | 8.2 | 4.6 | 3.3 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 7.4 | 58.1 | 2 | 9.1 | 7.3 | 3.7 | 3.3 | |
| 1 to 5 years | Large (500+) | Outside North America | Direct to customer | 7.6 | 55.1 | 2 | 5.1 | 5.9 | 5.1 | 4.5 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 4.8 | 55.1 | 2 | 6.0 | 8.0 | 4.3 | 4.0 | |
| Over 5 years | Small (0 to 499) | Outside North America | Indirect through broker | 7.3 | 65.1 | 3 | 8.9 | 8.2 | 5.0 | 4.2 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 6.3 | 56.1 | 2 | 6.2 | 6.9 | 4.0 | 3.7 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Indirect through broker | 5.0 | 52.1 | 1 | 7.2 | 8 | 3.0 | 2.5 | |
| Over 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.1 | 69.1 | 3 | 8.8 | 6.7 | 4.1 | 3.9 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 6.3 | 55.1 | 2 | 6.3 | 8.4 | 4.4 | 3.4 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 6.8 | 61.1 | 2 | 9.7 | 4.8 | 4.0 | 3.6 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.2 | 48.1 | 1 | 5.0 | 8.2 | 3.7 | 3.1 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Direct to customer | 6.3 | 48.1 | 1 | 7.4 | 7.2 | 4.0 | 3.7 | |
| 1 to 5 years | Small (0 to 499) | Outside North America | Direct to customer | 6.1 | 48.1 | 1 | 5.5 | 6.0 | 4.3 | 4.3 | |
| 1 to 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.3 | 59.1 | 2 | 9.1 | 8.3 | 4.6 | 3.9 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Indirect through broker | 5.4 | 44.1 | 1 | 6.7 | 9.2 | 3.7 | 3.4 | |
| 1 to 5 years | Large (500+) | Outside North America | Direct to customer | 8.0 | 62.1 | 2 | 6.3 | 8.8 | 6.4 | 5.2 | |
| 1 to 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.4 | 54.1 | 2 | 8.3 | 5.3 | 3.6 | 3.1 | |
| 1 to 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.3 | 53.1 | 1 | 8.2 | 5.2 | 4.7 | 3.0 | |
| 1 to 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.3 | 53.1 | 1 | 8.2 | 5.2 | 4.0 | 3.0 | |
| Less than 1 year | Small (0 to 499) | USA/North America | Direct to customer | 6.4 | 45.1 | 1 | 9.0 | 6.0 | 4.3 | 3.1 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.7 | 44.1 | 1 | 7.1 | 7.8 | 3.6 | 2.7 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.7 | 41.1 | 1 | 6.9 | 8.9 | 2.7 | 2.0 | |
| 1 to 5 years | Small (0 to 499) | USA/North America | Direct to customer | 6.6 | 53.1 | 1 | 8.6 | 6.3 | 4.0 | 3.0 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 6.3 | 54.1 | 2 | 6.7 | 8.4 | 3.8 | 3.5 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.4 | 55.1 | 2 | 7.0 | 9.0 | 3.3 | 3.7 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 7.4 | 59.1 | 2 | 9.7 | 5.2 | 4.5 | 3.8 | |
| Over 5 years | Small (0 to 499) | USA/North America | Direct to customer | 8.6 | 66.1 | 3 | 9.9 | 6.8 | 5.0 | 3.9 | |
| Less than 1 year | Small (0 to 499) | USA/North America | Direct to customer | 7.3 | 50.1 | 1 | 8.6 | 6.7 | 4.8 | 3.6 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 6.3 | 55.1 | 2 | 6.3 | 8.4 | 2.8 | 3.4 | |
| Over 5 years | Large (500+) | Outside North America | Direct to customer | 8.7 | 67.1 | 3 | 9.9 | 6.8 | 4.3 | 3.9 | |
| Over 5 years | Large (500+) | USA/North America | Direct to customer | 8.6 | 65.1 | 3 | 9.3 | 6.2 | 4.0 | 4.5 | |
| Over 5 years | Large (500+) | USA/North America | Direct to customer | 8.4 | 66.1 | 3 | 9.7 | 6.7 | 4.9 | 4.1 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 7.4 | 59.1 | 2 | 9.7 | 5.2 | 4.6 | 3.8 | |
| Over 5 years | Large (500+) | USA/North America | Direct to customer | 9.9 | 70.1 | 3 | 9.6 | 4.5 | 4.0 | 4.3 | |
| 1 to 5 years | Small (0 to 499) | USA/North America | Direct to customer | 8.0 | 51.1 | 1 | 7.6 | 5.8 | 4.4 | 4.2 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 7.9 | 75.1 | 3 | 9.4 | 7.6 | 4.7 | 4.4 | |
| Over 5 years | Large (500+) | Outside North America | Direct to customer | 9.8 | 70.1 | 3 | 9.6 | 4.5 | 4.6 | 4.3 | |
| Over 5 years | Large (500+) | Outside North America | Direct to customer | 8.9 | 72.1 | 3 | 9.3 | 7.4 | 4.4 | 4.3 | |
| Over 5 years | Small (0 to 499) | USA/North America | Indirect through broker | 6.8 | 61.1 | 2 | 9.7 | 4.8 | 4.7 | 3.6 | |
| Over 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.4 | 72.1 | 3 | 9.1 | 7.3 | 6.0 | 4.2 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Indirect through broker | 4.7 | 50.1 | 1 | 6.5 | 8.5 | 4.3 | 3.3 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.4 | 48.1 | 1 | 6.6 | 7.2 | 3.2 | 2.8 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 7.0 | 56.1 | 2 | 5.8 | 9.3 | 5.9 | 4.6 | |
| 1 to 5 years | Small (0 to 499) | USA/North America | Direct to customer | 7.1 | 61.1 | 2 | 8.7 | 3.8 | 5.5 | 4.2 | |
| Less than 1 year | Small (0 to 499) | USA/North America | Direct to customer | 6.3 | 44.1 | 1 | 8.8 | 5.8 | 3.8 | 2.9 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.5 | 59.1 | 2 | 6.4 | 8.4 | 4.0 | 4.4 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Indirect through broker | 5.4 | 48.1 | 1 | 6.7 | 7.2 | 2.9 | 2.8 | |
| Less than 1 year | Large (500+) | Outside North America | Indirect through broker | 5.4 | 50.1 | 1 | 5.2 | 8.4 | 4.3 | 3.3 | |
| Less than 1 year | Small (0 to 499) | Outside North America | Indirect through broker | 4.8 | 40.1 | 1 | 6.4 | 8.8 | 3.6 | 3.0 | |
| Over 5 years | Large (500+) | USA/North America | Indirect through broker | 8.2 | 58.1 | 2 | 7.6 | 4.4 | 4.4 | 4.0 | |
| 1 to 5 years | Large (500+) | Outside North America | Indirect through broker | 7.9 | 62.1 | 2 | 5.9 | 8.4 | 6.0 | 5.4 | |
| Over 5 years | Large (500+) | Outside North America | Direct to customer | 8.6 | 66.1 | 3 | 9.7 | 6.8 | 4.4 | 4.2 | |
| 1 to 5 years | Large (500+) | Outside North America | Direct to customer | 8.2 | 59.1 | 2 | 5.5 | 6.3 | 5.9 | 4.9 | |
| Over 5 years | Small (0 to 499) | Outside North America | Direct to customer | 8.6 | 66.1 | 3 | 9.7 | 6.8 | 4.3 | 4.2 |
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