BLANK OPTIONS FOR 3 increase and Decrease

Elements of the balanced Scorecard Learning and Growth Internal Processes Customer Financial Reduce Improve returns processing shipping errors Delight the customer Reduce employee turnover Increase annual bonus Train employees Tie pay to training hurdles Increase market share Median training hours per employee 90 hrs. Average employee tenure Hours from returned to refunded Number of erroneous shipments Percentage of customers who shop again 55% Online customer satisfaction rating Market share 2.5 yrs. 10 hrs. 3 per wk 9.6 3.56% 1. Choose the correct order of the strategic objectives. 1. Reduce employee turnover 2. Train employees 3. Reduce shipping cost 4. Improve returns and processing 5. Delight the customers and increase the market value 2. Choose the correct order of the predicted relationship between the performance metrics. 1. Decrease in hours taken by the employee from returned to refunded. 2. Percentage of customers who shop again. 3. Online customer satisfaction rating. 4. Number of reduction in erroneous shipments. 3. Select the option as per the balanced Scorecard. The in customer satisfaction rating the market value of the product and also the percentage of revisit to the shop