Blue Ridge Builders is a general contractor with revenues over $125 million dollars per year is frequently awarded the contracts for building large public facilities like court houses, hospitals, schools, etc. During the most recent year-end review, the company management team discovers that the company spends nearly one-half of 1% (.005) of revenues for warranty work. For the last year, this amount was nearly $650,000! The management team think that it should be possible to cut this number by half by implementing a Total Quality Management (TQM) program. Before committing to this plan, the management team wants to get a firm idea of what the TQM program might look like for Blue Ridge Builders. To this end, you have been appointed to provide a report and "sketch-up" of a TQM program. Instructions: Research Total Quality Management (TWM) programs used in construction. Prepare a report to the management team addressing the following: A brief definition and history of TQM and its use in construction. Provide a sample TQM program that could be used by Blue Ridge Builders. The sample program should address the following: Material inspection and acceptance Vendor/Subcontractor qualifications Employee training in TQM Inspection procedures for work completed.