Book Organisational Behaviour : Emerging Knowledge. Global Insights

Case Study 6: Panic on Queen Street

Questions: 1. a. Analyse the motivation of Soo Park using McClellands theory, Herzbergs theory or expectancy theory;

2. Identify examples of positive reinforcement, negative reinforcement, punishment and extinction that appear to exist at ABC or provide examples that could exist in a business college of this nature; or

3. Analyse the motivation of Jasmine Singh using goal-setting theory or the job

characteristics model. 2. Analyse how power and politics are affecting group dynamics at the college and comment

on their sources/causes and consequences.

(13 Marks)

3. Explain the following concepts and apply them to the staff of ABC: emotional intelligence; emotional labour/display norms; emotional dissonance. For each concept, you can choose examples from the case study and/or examples that could arise in a business college such as ABC.

(13 Marks)