Both

2 Points Question 15 Sara, an interior design manager, is currently tacing a significant setback (etc.) with one of her clients. To solve this setback she has spent three weeks carefully listing every possible course of action she could take to keep her client satisfied. She is approaching the matter with complete rationality Specify which Decision-Making Model Sara is using in the case (1 mark). Explain your answer (1 mark), Use the editor to format your onswer 2 points Question 16 Fatima is the owner of three coffee shops. Her businesses were not popular and suffered from losses for seven consecutive years. While competitors businesses were full of customers and their sales and profit were rapidly increasing Rather than taking the correct action of closing all or some coffee shops, she decided to increase the advertising and offered more coupons and other customer incentives. Specify the owner cognitive bias (1 mark)? Explain your answer (1 mark) Use the editor to format your