Breanna's organization is undergoing a change in its software program to better serve its customers. As many employees have been using the old software program for many years, they are resistant to change to the new software program. What should the organization do as a first step to lead the employees through this change?

Group of answer choices

Implement activities to address the problems identified

Track progress and evaluate the effectiveness of the change initiative

Clearly communicate the need for the change

Assess the organization's current situation