Brightspace X O Test 2 - Requires Respondus LockDown Browser + Webcam 0:32:41 remaining Page 1: Question 38 (1 point) 2 At a retail clothing store, a customer service manager has received many customer complaints from the forms they fill out on merchandise returns. In order to analyze patterns in them, she has organized these complaints into a small number of sources or factors. It is most likely that she is using: 4 A Page 2: process control chart Taguchi loss function O 8 cause-and-effect diagram 19 10 scatter diagram O'histogram Page 3: Question 39 (1 point) 11 12 13 As a result of batter quality, it is likely that all of the following costs decrease except: 15 scrap costs. O warranty and service costs. inspection costs. 7 10 customer dissatisfaction costs. O maintenance costs. MacBook Air