BSBLDR511 Task 3.1 Case Study

This task is a Case Study. Read the scenario below:

You are a Manager in a logistics company (AXYZ Pty Ltd) that is undertaking an extensive change management intervention to:

• Introduce a new software to manage the global logistics network
• Review operational processes along the supply chain to increase productivity in Australia by 20% at the end of the intervention
• Train existing staff in Australia on the new software and processes
• Improve the organisational culture to be more result-focused and to create work environment that celebrates and values diversity in the workplace

Your change management team comprises of personnel from the company and staff that has been employed under flexible work arrangements to support the intervention.

The team has been assembled to support your work in:

• Planning the intervention
• Implementing, coordinating and monitoring the intervention
• Managing the team
• Stakeholder management (reporting to and consulting with all key stakeholders)

The team comprises of:

• Sam Black, risk manager, contracted for the change management intervention. He works three days per week in your head office and two days remotely.
• Helen White, HR specialist, from the company assigned to your team full time.
• Marco Verde, an expert in logistics, from the Italian division of the company, transferred to the head office in Australia for the duration of the intervention. Full time.
• Akiko Ki, quality management officer, from the Japanese office, expert in quality management. Assigned full time to the team.
• David Purple, an administrator, contracted through a temp agency for the duration of the program. Part-time 3 days/week.
• Jada Red, IT specialist and business analyst consultant, from the company and assigned part-time to the team (2 days/week).

The key characteristics of the individual team members are presented in the table below:

Work experience/role

DiSC personality

and pattern

MBTI personality

EI assessment

Sam Black

20 years' experience in risk management. He has worked in different countries.

D

Result-oriented

ENTJ

Self-awareness -Good

Self-Regulation -Excellent

Motivation -Excellent

Empathy -Poor

Social Skills -Average

Helen White

She has worked with the company from day one. She has never left Australia.

S

Agent

ENFP

Self-awareness - Average

Self-Regulation -Average

Motivation - Good

Empathy -Good

Social Skills -Good

Marco Verde

15 years' experience in his field, he worked mostly in western Europe.

S

Specialist

ISTJ

Self-awareness -Poor

Self-Regulation - Average

Motivation -Average

Empathy - Poor

Social Skills - Poor

Akiko Ki

6 years' experience in quality management.

This is her first time out of Japan.

C

Perfectionist

ISFP

Self-awareness - Poor

Self-Regulation - Poor

Motivation - Average

Empathy - Average

Social Skills - Good

David Purple

This is his first work experience after completing Uni.

I

Persuader

ENFP

Self-awareness -Good

Self-Regulation - Good

Motivation -Good

Empathy -Average

Social Skills -Excellent

Jada Red

She has been working for the company for only 6 months.

C

Objective thinker

INTP

Self-awareness -Good

Self-Regulation -Good

Motivation -Good

Empathy - Poor

Social Skills - Poor

Review the profile and work experience of each team member and, in the form of personal planning notes, address all the following points:

• Provide an overall assessment of each team member based on their profile and work experience. Address all the following points:

oHow can you use their individual strengths, and manage their personal weaknesses to achieve work outcomes?

oHow could they or may not perform?

oHow could you use their emotional intelligence skills to help the work performance in the team?

Answer Team Member

Assessment (about 80words/team member)

Sam Black :

Helen White:

Marco Verde :

Akiko Ki :

David Purple:

Jada Red:

• Identify and describe what challenges you will be facing in building the team and why (identify and describe at least four challenges).

Challenge

Description (about50words/description)

3.

4.

5.