BSBOPS601 - Develop and implement business plans

BSBOPS601 Assessment 1: Activity Task Assessment

1. Activity 1A.1

Identify a product or service related to your current industry, or an industry you are planning to work in.

I have plan to work in a coffee shop industry. The food service industry encompasses all the activities, services, and business functions involved in preparing and serving food to people eating away from home. This can be broadly defined as the process of preparing, presenting, and serving of food and beverages to the customers. Similar to a fast food or quick service restaurant, coffee shops have a focused menu displayed above the counter, and primarily serve coffee and espresso-based drinks, along with a small selection of snacks or pastries.

1. Activity 1A 2 Consider the frameworks relating to the chosen product/service, and provide two (2) examples of policies/plans when developing a business plan. Make sure you research:

Organisational frameworks

Legislative frameworks.

1. Activity 1B 1

For this activity, you must review of the market requirements for the organisation, or prospective organisation's, products and services. Make sure that you review:

Any competitor changes

Market research

Pricing structures

Marketing approaches.

1. Activity 1B.2 Refer to Case Study A - SWOT Analysis Using the template in the Case Study, conduct a SWOT analysis on the organisation or prospective organisation identified in Activity 1A.

Case Study A - SWOT analysis

Strengths	Weaknesses
Opportunities	Threats

1. Activity 1C.1 This is a roleplay activity. You will be the manager, and a small group of peers will play the roles of the key stakeholders. Hold a group discussion of around 10-15 minutes to gather information from the stakeholders on the business requirements and objectives. Make sure that you gather information on:
2. Activity 1C.2 Following on from Activity 1C.1, identify and assess any established plans that are relevant to the business.

• Operational requirements
• Technical requirements
• Objectives.

1. Activity 1C.3 Identify two main competitors and undertake a competitor analysis report for each of them. Make sure that you include:

• What they sell or provide
• Sales tactics
• Pricing
• Marketing activities.

1. Activity 1D This activity will require observation. This is a roleplay activity where you are the manager, and a small group of peers will play the role of relevant stakeholders. Carry out a discussion with the stakeholders to develop performance objectives and measures for the business plan. Within this activity, you must:
2. Activity 1E This activity does not require observation. Continuing from the previous activities, make a list of the resources that you will require for the business product or service. This includes:
3. Activity 1F This activity does not require observation. Using the information you have gathered in the previous activities, make a business plan. Make sure that you include:

• Decide what to measure
• Set measures using the SMART principles
• Use listening and questioning to gather views.
• Financial resources
• Physical resources
• Human resources.
• Summary of the business
• Business description
• Market research
• Operating strategy
• Marketing plan
• Financial information.

• Business Plan

Overview of the Business

Purpose/Objective

Key Members

Roles & Responsibilities

Purposed service / product -actions and timeline

How and when will you implement your objectives (Financial, human, and physical resources)

Strategy Review & Evaluation

Legislative or Regulatory Requirement Considerations

Summary of your findings

1. Activity 2B Continuing from previous activities, staffing plan to check that skilled labour is available to implement the business plan. Within the plan, make sure that you:
2. Activity 2C For this activity, you will need to test the performance measurement systems you developed in previous activities using the Plan-Do-Check-Act cycle. Make sure that you:

• Determine current staffing levels
• Identify the skills and experience required
• Confirm skilled labour is available.
• Run the Plan-Do-Check-Act cycle
• Review the performance
• Take action if required.

1. Activity 2D 1

Name two products/services currently being delivered in your workplace.

1. Activity 2D 2 For the two selections from the previous question, make a report for each on the current performance. Make sure your report includes:
2. Activity 2E Continuing from previous activities, explain the steps you would take to report any failures in the business as they occur. Make sure that you include:

• Contents
• Executive summary
• Main body
• Findings/recommendations.
• System failures
• Product and service failures
• Variances to the business plan.

1. Activity 3A Make a report on how the current performance compares with the planned objectives. Within the report, make sure you:

• Determine whether performance is meeting objectives
• Identify the cause of any issues
• Determine what action to take.

1. Activity 3B This activity does not require observation. Following on from the analysis you undertook in Activity 3A, review the performance indicators from Activity 1D and 2C and amend them where required. Make a short summary to include:
2. Case Study B - Coaching A team member, Sam, has not been reaching their targets, and the quality of their work has declined. When questioned, they admit that they are finding the work too difficult and cannot seem to get the process right. They have tried to ask other team members for help, but they are too busy with their own work. The team member wants to meet their goals and produce quality work, but they do not know how. A team member, Steven, has been managing his workload but is finding it quite difficult to keep up. He has asked for support to ensure that his targets continue to be met, and to see if there is anything he can do to speed up his response times.

• The reason for any amendments
• Details of any amendments.

1. Activity 3C This activity will require observation. Refer to Case Study B - Coaching This is a roleplay activity where you are the manager, and you should work with a peer who will play the role of an underperforming team member. Identify the underperforming team member from the Case Study, and discuss developing an informal coaching plan to help improve their performance. You must discuss and include in the plan:
2. Activity 3D.1 Continuing from previous activities, identify the review processes that you will use to monitor performance.

• The goal to be achieved
• The reality so far
• The options
• The way forward.