Question: (BSC) is a powerful tool that has been used by many organizations around the world. The balanced scorecard includes nonfinancial and financial perspectives: organizational learning

(BSC) is a powerful tool that has been used by many organizations around the world. The balanced scorecard includes nonfinancial and financial perspectives: organizational learning and growth, internal business processes, and customer and financial. Do you think customer experience (customer perspective) matters in health care? Why or why not? Provide specific examples

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