BSUP Case Study 3 Questions (Chapters 8-9) - Compatibility Mode . Saved v LO n Layout References Mailings Review View Help 11.5 PC Normal No Spacing Heading 1 Editing A A Paragraph Styles A Supervision Challenge: CONTRIBUTING TO HIGH QUALITY AND PRODUCTIVITY AT SHEARER'S FOODS (Page 218) The opening case discusses Shearer's Foods' broad drive for perfection and presents the following two questions. 1. Is this company's commitment to quality realistic? Explain. 2. How can supervisors get employees excited about constant improvement when change is hard? H Problem-Solving Case: At Pal's, Quality Is All about Service (Page 250) 1. What forms does quality take in a fast-food restaurant? That is what aspects of the food, service, atmosphere, and so on do you consider to be acceptable in terms of quality, and what would exceed your expectations? 2. Productivity efforts in a fast-food restaurant often involve behind-the-scenes work in the kitchen. But in a service business, production includes interactions with the customer. Identify one or two ways in which Pal's supports its employees" productivity when it comes to working with customers. nada) Text Predictions: On I? Accessibility: Unavailable Focus Q Search F