BU$1263$ Distribution Management

Summer $2024$

Total Quality Management: PDCA Case Study

TQM isn$$t an easy management strategy to introduce into a business; in fact, many attempts tend

to fall flat. More often than not, it$$s because firms maintain natural barriers to full involvement.

Middle managers, for example, tend to complain their authority is being challenged when boots

on the ground are encouraged to speak up in the early stages of TQM$.$ Yet in a culture of constant

quality enhancement, the views of any given workforce are invaluable.

Health Aid Corporation by the Numbers:

$5,000$

Employees

$$280$m

Profits before quality improvement strategy was implemented

$$650$m

Profits after quality improvement strategy

One firm that$$s proven the merit of TQM is healthcare provider Health Aid Corporation.

Managing $5,000$ employees at $25$ locations, Health Aid Corporation is a serious business that$$s

boasted a respectable turnaround for nearly two decades. Yet in order to increase that margin

further still, managers wanted to implement improvements across the board. Because patient

satisfaction is the single$-$most important aspect of the healthcare industry, engaging in a renewed

campaign of TQM proved a natural fit. The firm chose to adopt a $$plan$-$do$-$check$-$act$$ cycle

$($PDCA$).$ Health Aid Corporation$$s goal is to ensure current clients are satisfied and that they

can continue to grow their clientele. However, growth has been stagnant.

Using the stages in PDCA, explain what you believe they found was the main issue as to why

their growth was stagnant and how you used PDCA to put an action plan into place.

Format

Word document, Times New Roman, $12$ point, double$-$spaced, $1$ inch margins. A maximum of $3$

$(3)$ pages in length.

Academic Integrity

The final page of your paper should show all references that you consulted during your research.

Use APA style for citations.

The assignment is worth $5\%$ of your final grade. It is to be submitted by no later than $11$:$59$

p$.$m$.$ EST, Tuesday, May $21$st$,2024.$

GRADING RUBRIC

Category $4321$

Quality of

Information

$40\%$

Information

clearly relates to

the main topic. It

includes several

supporting

details and$/$or

examples.

Information

clearly relates to

the main topic. It

provides $1-2$

supporting

details and$/$or

examples.

Information

clearly relates to

the main topic.

No details and$/$or

examples are

given.

Information has

little or nothing

to do with the

main topic.

Amount of

Information

$35\%$

All topics are

addressed and

all questions

answered with at

least $2$

paragraphs

about each.

All topics are

addressed and

most questions

answered with

one paragraph

about each.

All topics are

addressed, and

most questions

answered with $2$

sentence about

each.

One or more

topics were not

addressed.

Organization

$10\%$

Information is

very organized

with wellconstructed

paragraphs and

subheadings

Information is

organized with

well$-$constructed

paragraphs.

Information is

organized, but

paragraphs are

not wellconstructed.

The information

appears to be

disorganized.

Mechanics

$10\%$

No grammatical,

spelling or

punctuation

errors

Almost no

grammatical,

spelling or

punctuation

errors

A few

grammatical

spelling, or

punctuation

errors.

Many

grammatical,

spelling, or

punctuation

errors

Sources

$5\%$

All sources

$($information and

graphics$)$ are

accurately

documented in

the desired

format.

All sources

$($information and

graphics$)$ are

accurately

documented, but

a few are not in

the desired

format.

All sources

$($information and

graphics$)$ are

accurately

documented, but

many are not in

the desired

format.

Some sources

are not

accurately

documented.