Building a cross-functional task force that will develop enhanced Internet banking services for retail customers proves many challenges when developing a team. The team consists of marketing, information services, customer service, and accounting, with all divisions needing to be moved into a new headquarters where the team can work from the same location for only three months. Phase 1, better known as the start-up, is when everyone picked for the team is informed and has to prepare to join the team. This would begin with the training phase and this would typically last a few days at the start of the three months, as the teams would need to learn new roles and prepare themselves for the new challenges in their work. Enthusiasm is the main emotion people feel during this step and this boost tends to increase performance. Phase 2 is reality and unrest and this stage is not going to affect this process as much as the team won't be together long enough for this part to matter. Phase 3 is leader-centered teams and this phase occurs when the team begins to look for guidance from a single leader and this phase would happen at the start as