Question: Building relationships, trust, and communication between the client and the consultant at Al - Rasheed company, a large manufacturing company experiencing a decline in
Building relationships, trust, and communication between the client and the consultant at AlRasheed" company, a large manufacturing company experiencing a decline in sales and profitability. They have hired consultant "Mohammed," an external consultant, to help identify the root causes of their problems and develop a strategy for business transformation. Consultant Mohammed brings extensive experience in the manufacturing industry and has worked with numerous companies facing similar challenges. However, the company's management team initially doubts Mohammed's approach and capabilities.The initial few meetings between the company and the consultant are characterized by a lack of trust and weak communication. The company feels that the consultant does not understand their operations and focuses too much on using standard consulting tools and frameworks that are not practical. On the other hand, the consultant feels that the company is resistant to change and not fully committed to the process. To address these issues, the consultant takes a proactive approach to build trust and communication with the company. They schedule more frequent meetings, actively listen to the company's concerns, and adapt their approach based on the specific needs and challenges of the work. The consultant also takes steps to demonstrate expertise and knowledge in the manufacturing industry. They provide insights and datadriven analyses to help the company see the potential benefits of their recommendations. Additionally, they engage key stakeholders in the process, encouraging open and honest communication.Over time, these efforts bear fruit, and the company begins to trust and evaluate the contributions of the consultant. They recognize the benefits of the recommendations and are willing to make necessary changes to improve their operations How does the consultant work to build trust and communication with the company? What specific steps does the consultant take to demonstrate his expertise and knowledge in this industrial sector? What lessons can be learned from this case study regarding effective clientconsultant relationships? Based on your study of this course and the above case, what are the key skills, abilities, and competencies that a consultant needs to perform effectively and assist companies in achieving their goals?
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