business adminstration professional capstone project

Learning Activity: Review Questions Answer the following short questions: 1. How is technology enhancing the provision of excellent customer service? 2. Relate customers' expectations about the price to their expectations of service. 3. Is the loss of current dollars the only concern when a customer is lost? 4. List the ways you can become a better customer. 5. Define contentment with an example. 6. How relevant is the reality that some customers may perceive your service inaccurately? 7. How do primary expectations differ from secondary ones? s. Describe an example of a situation in which the scope of influence hurt or helped your business. Describe your own example. 9. What are some techniques for cultivating credibility? 10. What role do values play in an individual's approach to providing customer service? 11. Discuss some guidelines to follow when encountering conflict. 12. Why is a simplistic approach to problem-solving, like the use of pro/con sheets, frequently the most productive? 13. What role do customers' expectations play in the establishment of customer service strategy? 14. Why is an understanding of your company's policies important when negotiating a solution to a challenge? 15. How important is the follow-up to the solution of a problem? 16. Contrast the potential success of a strategy that is developed according to the guidelines for creating a strategy and one that is not. 17. Identify some customer service market segments that you are in. 18. Give examples of situations in high- and low-touch environments. 19. What role do customers' expectations play in the establishment of customer service strategy? 20. Describe your own workplace culture. Temps to rise