Business Case: Implementing Integrated Service Level and Incident Management System at Arwyp Medical Centre

$1.$ Value and Benefits

Outcomes:

Reduced patient wait times by $30\%$

Improved patient satisfaction scores by $25\%$

Enhanced staff productivity by $20\%$

Decreased IT$-$related incidents by $40\%$

Outputs:

Comprehensive SLA framework for all IT services

Automated incident management system

Real$-$time performance dashboards

Standardized incident response protocols

user ITIL $4$ in your answer

You should specifically highlight the following:

$1.$ Value and benefits $($outcome and output$)$

$2.$ Proposed approach

$3.$ High$-$level roadmap for the initiative

$4.$ Resource requirements $($time is also a resource$)$

$5.$ Capability requirements

$6.$ Cost$/$Budget $($high level$)$

$7.$ How success will be measured during the initiative $($at least one metric must be financial$)$

$8.$ Initiative stop or abandonment criteria

$9.$ How will the initiative's success be measured on completion $($after$)$ of the initiative $($at least one metric must be financial$).$ Measurement must relate to the context AND be measurable $$ saying, for instance, the project must have a positive ROI and earn you ZERO marks $($positive ROI is not measurable, by how much?$).$

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