Business Case Study 2 - Building a visual Process Model in Business:

Put yourself in the shoes of a machine manufacturer. Your boss comes to you and says: "I want you to build a business process for how we handle repairs. It's not really working today, so forget anything we do today and start with a blank sheet of paper. This about the best way to do this." The model that you need to build should have at least 20 activities and probably a lot more events than that. Let's look at a few facts to give you the background. The machines are similar to the ones you see in the picture on slide 32. They are fancy and very expensive ($1,200 to $3,500). These are machines are used in high-end restaurants and by high-end users such as very discerning espresso drinkers. So think about how you're going to build your process for repairing the machine.