Business Operations Management - Tutorial 4 Process maps are an important tool in designing and communicating detailed processes within an operation. Discussion Activity 1 In pairs, draw a process flow diagram (by hand) representing your morning routine. Use the systems analysis symbols given below. First discuss the level of detail and activities that need to be represented. Don't forget to include; A start and end to the process Inputs and outputs Arrows showing the direction of flow Discussion Activity 2 Expand one of the activities given in your morning routine model to provide a more detailed description of the process. For example, this could be: Making breakfast Making a sandwich Making a cup of tea Consider the detailed process flow model discussed above. Consider how you may 'improve' the operation! Process mapping symbols derived from system analysis Beginning or end of process 1 Activity Input or output from the process Direction of flow Decision (exercising discretion)