BUSINESS PROBLEM-5OLVING CASE New technology makes it possible for UPS pro- AIt of these technology investments are starting to cesing facility managers to know exactly how many pay of. UPS was able to handle the upurge in deliverundeliverable packapes they must process each night ies during the 2018 holiday scason much more castly and wben they will arrive, which helps them plan Ihan in the past. By the end of 20 . 9 , about 40 percent work shifts for rerouting the packages. The informa- of UPS-eligible ground shipment volume will he protion is displayed in real time on manigers' Samsung cesed in automated ficilities, resulting in annual savsmartphones in the form of graphs showing the num- ings and cost avoidance of as mack as $1 billion. handle each night. CASE STUDY QUESTIONS: 1-13 Identify the problem faced by UPS. Was it a I-15 Diagram the packing sorting process at UPS people problem, an organizational problem, or before and after automation. a management problem? Explain your answer. 1.16. How did automated package warting changer 1-14 Deseribe the solution to this problem pursued by UPS? Is this a successful solution? Why or BUSINESS PROBLEM-5OLVING CASE New technology makes it possible for UPS pro- AIt of these technology investments are starting to cesing facility managers to know exactly how many pay of. UPS was able to handle the upurge in deliverundeliverable packapes they must process each night ies during the 2018 holiday scason much more castly and wben they will arrive, which helps them plan Ihan in the past. By the end of 20 . 9 , about 40 percent work shifts for rerouting the packages. The informa- of UPS-eligible ground shipment volume will he protion is displayed in real time on manigers' Samsung cesed in automated ficilities, resulting in annual savsmartphones in the form of graphs showing the num- ings and cost avoidance of as mack as $1 billion. handle each night. CASE STUDY QUESTIONS: 1-13 Identify the problem faced by UPS. Was it a I-15 Diagram the packing sorting process at UPS people problem, an organizational problem, or before and after automation. a management problem? Explain your answer. 1.16. How did automated package warting changer 1-14 Deseribe the solution to this problem pursued by UPS? Is this a successful solution? Why or