Business process reengineering is a tool for

Multiple Choice

• 1 remodeling and refreshing a strategy-critical core competence.

• 2 pulling the pieces of strategy-critical activities out of different departments and unifying their performance in a single department or cross-functional work.

• 3 boosting the quality of a company’s product and the caliber of its customer service.

• 4 expediting the development of an important new competitive capability.

• 5 reducing the size of a company’s managerial bureaucracy.