Question: BUSN 1 2 1 0 - Exceptional Customer Service Assignment Study Guide Chapter 1 : Please briefly discuss the six key components of a service

BUSN 1210- Exceptional Customer Service
Assignment Study Guide
Chapter 1:
Please briefly discuss the six key components of a service environment.
Please discuss two societal factors that you believe are currently impacting customer service.
Briefly explain the difference between internal and external customers.
Chapter 2:
What are some of the tools used by an organization to measure their service culture.
Please discuss the difference between direct and indirect delivery systems.
From the list provided in chapter 2, please discuss your top two qualities of "what customers want".
BUSN 1210- Exceptional Customer Service Assignment Study Guide Chapter 1: Please

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