By asking a single direct question (such as "How satisfied are you with your job?"), job satisfaction surveys tend to:

Select one:

a. underestimate the true level of job satisfaction among employees.

b. measure organizational commitment rather than job satisfaction.

c. overestimate the true level of job satisfaction among employees.

d. confuse people who are completing the survey.

e. provide a better estimate of job satisfaction than if the survey asked several questions.