By the end of 2020, as part of an internal investigation involving all departments of KAPPA...
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By the end of 2020, as part of an internal investigation involving all departments of KAPPA Ltd, you as the Production Manager of the company were informed about the following performance ratios: Cost Speed Dependability Flexibility Quality The Company 8 8 2 3 Also, during a benchmarking research, the Marketing and Operations departments discovered the following information about its competitors' performance: Cost Speed Dependability Flexibility Quality Competitor 1 Competitor 2 Competitor 3 7 8 6 3 3 4 8 7 5 4 4 During the first executive meeting of 2021, the Chief Marketing Officer explained, as part of the Annual Market Research, the results about the expectations of the clients regarding many different factors. That information was traduced to the 5 Performance Objectives of Operations as follows: Cost Speed Dependability Flexibility Quality Customer 4 5 5 Expectations Considering the information above: a. What are the 5 Performance Objectives of Operations? Describe them briefly. b. Draw the polar diagram to graphically represent the Performance Ratios of Cost, Speed, Dependability, Flexibility and Quality for the Competitors and KAPPA Ltd. c. In what factors is the company performing above and below customers' expectations? d. In what factors is the company performing above and below its competitors? e. What recommendations would you do to your CEO based in this information? By the end of 2020, as part of an internal investigation involving all departments of KAPPA Ltd, you as the Production Manager of the company were informed about the following performance ratios: Cost Speed Dependability Flexibility Quality The Company 8 8 2 3 Also, during a benchmarking research, the Marketing and Operations departments discovered the following information about its competitors' performance: Cost Speed Dependability Flexibility Quality Competitor 1 Competitor 2 Competitor 3 7 8 6 3 3 4 8 7 5 4 4 During the first executive meeting of 2021, the Chief Marketing Officer explained, as part of the Annual Market Research, the results about the expectations of the clients regarding many different factors. That information was traduced to the 5 Performance Objectives of Operations as follows: Cost Speed Dependability Flexibility Quality Customer 4 5 5 Expectations Considering the information above: a. What are the 5 Performance Objectives of Operations? Describe them briefly. b. Draw the polar diagram to graphically represent the Performance Ratios of Cost, Speed, Dependability, Flexibility and Quality for the Competitors and KAPPA Ltd. c. In what factors is the company performing above and below customers' expectations? d. In what factors is the company performing above and below its competitors? e. What recommendations would you do to your CEO based in this information?
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answer five performance objectives of operations are COSTSPEEDDEPENDABILITYFLEXIBILITYQUALITYCOST ... View the full answer
Related Book For
South Western Federal Taxation 2020 Corporations, Partnerships, Estates and Trusts
ISBN: 9780357109168
43rd edition
Authors: William A. Raabe, James C. Young, William H. Hoffman, Annette Nellen, David M. Maloney
Posted Date:
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