c$)(10$ points$)$ Another option is to invest in technology to augment the staffers$$ capabilities in the dedicated server configuration of part a$).$ In this case, they estimate that it will take on average $60$ seconds to complete each customer call with a standard deviation of $24$ seconds. Arrivals are not expected to change for each type of call. The technology is on a subscription basis, and the cost will be $$10$ per hour, in addition to the $$15$ per hour for each staff member. The opportunity cost of waiting will still be $$20$ per hour of waiting for a representative.

Should Pets$-$R$-$awesOMe implement this system or keep the existing call center format $($part a$)?$ Justify your answer by calculating the total cost. Please show your work.