C$.$ Scoring Key $-$ Before viewing the interviews for Part C of this case study assignment, develop a scoring key for each of the $3$ structured interview question listed see below and create a formula to combine the three scores into an overall structured interview score. $(30$ points$)$

Use Table $6$ and Table $7($page $42-43$ in Assessing External Job Candidates reading by Phillips$)$ as a guide. Your scoring keys should reflect the KSAOs or competencies assessed by the questions or interviews, not the answers to the questions themselves.

$1.$ Tell me about a time when a customer was very upset, and you were responsible for handling the situation. What happened, what did you do and why, and what was the result?

$2.$ Imagine that a customer enters your store and mentions that this is the first time she has visited a Chern$$s$.$ What would you do to make her a customer now and a loyal customer in the future?

$3.$ Imagine that you are on the team in the men$$s suits section of the store, and we just received a new line of ties from a major designer that are a bit different in style than what we$$ve carried in the past and what our customers are used to$.$ What would you suggest the team to do to sell them?C$.$ Scoring Key $-$ Before viewing the interviews for Part C of this case study assignment, develop a scoring key for each of the $3$ structured interview question listed see below and create a formula to combine the three scores into an overall structured interview score. $(30$ points$)$

Use Table $6$ and Table $7($page $42-43$ in Assessing External Job Candidates reading by Phillips$)$ as a guide. Your scoring keys should reflect the KSAOs or competencies assessed by the questions or interviews, not the answers to the questions themselves.

$1.$ Tell me about a time when a customer was very upset, and you were responsible for handling the situation. What happened, what did you do and why, and what was the result?

$2.$ Imagine that a customer enters your store and mentions that this is the first time she has visited a Chern$$s$.$ What would you do to make her a customer now and a loyal customer in the future?

$3.$ Imagine that you are on the team in the men$$s suits section of the store, and we just received a new line of ties from a major designer that are a bit different in style than what we$$ve carried in the past and what our customers are used to$.$ What would you suggest the team to do to sell them?