Question: call centre currently has 3 0 service agents to answer customers' phone calls. The current utilization of each agent is below 1 0 0 %

call centre currently has

30

service agents to answer customers' phone calls. The current utilization of each agent is below

100 % .

If the call centre increases the number of service agents, while the average arrival rate of calls and average phone call duration remain the same, the utilization of each agent will:

Question

21

options:

Stay the same

Decrease

Increase

Cannot be determined

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