Question: Call centre system provides a central number in an organization that customers call for technical support, sales information, and order status. Incoming calls arrive with

Call centre system provides a central number in an organization that customers call for technical support, sales information, and order status. Incoming calls arrive with interarrival times being exponentially distributed with a mean of 1 minute. This central number feeds 10 trunk lines. If all 10 lines are in use, a caller gets a busy signal, hopefully, the caller will try again later, but for our model, he just goes away. An answered caller hears a recording describing three options: transfer to technical support, sales information, or order-status inquiry a. Is this a Generalised or specialised system? b. What are two methods to model balking/rejection in Arena? c. What are the (5) five statistics of interest of this system? d. What is balking and how does it happen in a call centre system? e. calls? If the number of call increase by 100%, how can you optimise these system so that you can accommodate all

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