Can I please have some help with this question below.

Thank you

Q5.Read the scenario below and then answer the question.

Tracey has been working as a Sales administrator at a small firm that is looking to extend its business. It has been two weeks already, but she is finding it hard to juggle her workload. For example, on Monday, her day involved:

9:00am-10:00am	Browsing Facebook to see what her friends did on the weekend. Her Manager, Brett, also stopped by and reminded her that he needed the weekly customer report before his meeting at 3pm.
10:00am-10:15am	Browsing through work related emails.
10:15am-10:30am	Having a chat in the staff kitchen while she made a cup of tea.
10:30am-1:00pm	Answering customer enquiries, setting up client meetings, surfing the internet, and printing off documents for the Wednesday 9am staff team meeting.
1:00pm-2:45pm	Lunch break.
2:45pm-3:30pm	Preparing the weekly customer report for Brett's meeting.
3:00pm-5:00pm	Answering customer enquiries and setting up client meetings.

Throughout the day she also printed off ad-hoc documents for Sally, a Sales administrator from another team who doesn't know how to use the printer.

Using the Urgent-Important Matrix, identify three (3) things Tracey could do to facilitate competing demands and explain why.