Can someone please come up please come up please help me with this? I am so lost and I need help!

I am supposed to look up resources that contain both internal and external information in regards to Facebook's current customer service satisfaction level among its users. Then I am supposed to research ways to improve the current level of customer service satisfaction using change management techniques. Lastly, I am supposed to speak about the pros and cons of the usage of these different techniques.

Can someone please help me answer these questions? I have no idea how to answer them and I am extremely desperate! I would be so grateful for any help anyone can offer. I greatly appreciate your time and effort. 1) Based on internal and external data and information for Facebook, how can Facebook improve customer service? 2) Written in a 3rd person voice, evaluate the data to be used in internal and extra nal organizational change management. 3) Describe the pros and cons of the information you gathered. Can someone please help me answer these questions? I have no idea how to answer them and I am extremely desperate! I would be so grateful for any help anyone can offer. I greatly appreciate your time and effort. 1) Based on internal and external data and information for Facebook, how can Facebook improve customer service? 2) Written in a 3rd person voice, evaluate the data to be used in internal and extra nal organizational change management. 3) Describe the pros and cons of the information you gathered