can u answer fast pleaseeeee...

CASE STUDY ANALYSIS_1: NONVERBAL COMMUNICATION INSTRUCTIONS: 1. READ THE CASE STUDY ENCLOSED BELOW AND DISCUSS WITH TEAM MEMBERS 2. ANSWER THE QUESTIONS AT THE END OF THE CASE STUDY. 3. In answering the questions: a. Identify ALL the nonverbal clues that your group think was experienced by John Alves. Is the nonverbal clue positive, negative or neutral? b. Support it with the description of the situation in the case study and explain briefly. c. Make sure you respond to the questions in full sentences, not just by enumeration only. d. NOTE: there are at least 3 non-verbal clues in the scenario. e. Answers to question #2, should match the non-verbal clues you have identified in question #1. Example Answers: 1. We believed that Martha Gillespie was very professional and accommodating, she arrived late, only 5 minutes. This is a positive clue. Etc.. etc.. 2. The secretary smiled and said... etc.. , is a positive clue because ... etc. 4. In answering Question #2, think of how you will handle the situation to manage or respond to the non-verbal signals in Q1. Remember you goal is to hopefully get favorably close a sale. Examples: Because Martha was late by 5 minutes, John should have arrived late by 30 minutes so impress Martha and should not offer a handshake... to show Martha who is the "boss" ?!! Because the Secretary smiled, as a positive clue, John should have made the presentation to the Secretary.. etc.. NOTE: the example answers I provided are NOT the correct explanations, they are just guidelines on how to frame your answers. CASE STUDY: BETA SIGMA MANUFACTURING COMPANY John Andrews arrived promptly for his 10 am meeting with Martha Gillespie, the buyer for Beta Sigma Manufacturing. At 10:15, when she hadn't arrived, John asked her secretary if she was out of the office for the morning. The secretary smiled and said, "She'll probably be a few minutes late." John resented this delay and was convinced that Martha had forgotten the appointment Finally, at 10:20, Martha entered her office walked over to John, said hello, and promptly excused herself to talk to the secretary about a tennis game scheduled for that afternoon. Ten minutes later, Martha led John into her office. At the same time, a competing salesperson entered the office for a 10:30 appointment. With the door open, Martha asked John, "What's new today?" As John began to talk, Martha began reading letters on her desk and signing them. Shortly after that, the telephone began to ring, whereupon Martha talked to her husband for 10 minutes. As she hung up, Martha looked at John and suddenly realized his frustration. She promptly buzzed her secretary and said, "Hold all calls." She got up and shut the door. John again began his presentation when Martha leaned backward in her chair, pulled her golf shoes out of a desk drawer, and began to brush them. About that time, the secretary entered the office and said, "Martha, your 10:30 appointment is about to leave. What should I tell him" "Tell him to wait; I need to see him." Then she said, "John, I wish we had more time. Look, I think I have enough of your product to last until your next visit. I'll see you then. Thanks for coming by." John quickly rose to his feet, did not shake hands, said "OK," and left. QUESTIONS: 1. What nonverbal cues did the salesperson, John Alvez, experience when contacting Martha Gillespie? (30 points) 2. If you were John Alvez, how would you have handled the situation? (20 points)