Can you give a sample to Develop a Continuous Improvement Plan.?

the plan must include:

• Key Performance Indicators (KPIs) associated with the continuous improvement objectives
• continuous improvement systems and processes
• key actions, resources, constraints, and timeframes to achieve continuous improvement and innovation as you implement your chosen changes/opportunitiesew ideas
• impact the changes/opportunitiesew ideas will have on the organisation, the consequences for people and the related transition plans
• risk management to determine risks, outcomes, risk responses and contingencies for the Continuous Improvement Plan (including non-performance of staff members)
• communication plans to manage changes associated with continuous improvement efforts
• rewards for staff who have succeeded in their continuous improvement efforts
• the knowledge management system to be used to capture continuous improvement plans and learnings.

Use the work you've done in Section 1 of the Project Portfolio as well as the input provided by your assessor (in the role of a team member) to select and plan for continuous improvement.

Your communication plans should adhere to any project management and change management requirements of your organisation. Remember to consider the audience when determining what to communicate, how to communicate, when to communicate and why the communication is necessary.

use this format:

Continuous Improvement Plan for [Add business name]

Objectives and KPIs of the plan

List the KPIS associated with the objectives of continuous improvement in your organisation. You have already developed objectives for continuous improvement in Section 1.

Continuous improvement systems and processes

Establish the continuous improvement systems and processes that will be followed as you implement changes, opportunities, or new ideas.

Key actions, resources, constraints and timeframes

Describe key actions, resources, constraints, and timeframes to achieve continuous improvement and innovation as you implement your chosen changes/opportunitiesew ideas. List at least six key actions.

Change/Opportunityew idea	Key actions related to continuous improvement and innovation (e.g., brainstorming, implementing improvement registers, updating policies etc.)	Resources	Constraints	Time frames (from the Operational Plan for the case study)

Impact

Describe the impact the changes/opportunitiesew ideas and associated actions will have on the organisation or work area as well as the consequences for people.

Describe actions or transition plans (following the policies and procedures that address approvals, project management and change management) that to will be taken to manage this.

Change/Opportunityew idea and associated actions	Impact of change and consequences for people	Transition Plan

Risk management

Plan to manage the risks associated with your Continuous Improvement plan. One risk should be Non-performance of staff members.

Risk What are the risks associated with your plan? List at least three.	Potential outcomes List potential outcomes for each risk.	Risk response Will you avoid, retain, share, transfer or reduce the risk?	Contingency plan How will you manage the risk (e.g., progress reports, training, insurance etc.)?

Communication

Describe how the continuous improvement and innovation plan will be communicated.

What must be communicated?	Who will you communicate to?	How will you communicate?	When must the communication take place?	Further comments

Rewards

Outline the rewards that will be put in place for staff for achievements in relation to continuous improvement, innovation, and learning.

Knowledge management

Select which of the activities below are used as part of your organisation's knowledge management system to capture learnings from continuous improvement and innovation.

	Knowledge management item	Have learnings been captured and managed?
	Knowledge sharing: ensuring there is a culture of sharing information in the company
	Sharing of best practices
	Establishing communities of practice within the organisation, as well as with other organisations
	Cross-project learning, as well as post project reviews
	Mentoring and coaching
	Performance management
	Social software such as blogs, wikis
	Shared documents in cloud-based storage

AutoSave COD (A) Home Page 1 of 17 Insert Draw Arial By U 4558 words Design 10 v ab 6) Layout |X wa 2 English (Australia) References Aav | fo x Av #v Av @ BSBSTR601 Simulation Pack Saved to my Mac v View Review Mailings Table Design Table Layout A aL q AaBbCcDd AaBbCcDdEe AaBbCcDd AaBbCcDd AaBbCcDd [4 Styles Pane Bullet Points Bullets H2 Heading 1 Heading C /> Case Study WORLDUCATION Warlducation is a social startup that manufactures tablet computers for primary school students. They not only focus on the hardware, but they also have a competitive team creating software, content and activities to better engage and educate the students. Warlducation aims to change the way children learn at school by implementing artificial intelligence technology that can follow up on each child's progress and adjust to their needs as they learn, creating the optimal path learning experience. So far, Worlducation only sells their tablet computers business to business (B2B) as they realised that their content and hardware proved most effective when a whole classroom was using it, and a teacher was coordinating the activities. Also, this helped the sales team focus on larger sales_ and minimised the potential number of problems that could arise from individual customers. However, the long-term plan is to also tackle a business to consumer strategy (B2C). What makes Werlducation completely different from their competition is that they envision a world in which every child learns how to read and write a world without illiteracy. Given this vision, for every classroom that buys their products, they donate and train a classroom somewhere around the world that can't afford the same technology. Furthermore, they connect the two classrooms (those who bought the products and services and those who received the donation) so that they can grow together and collaborate throughout their learning cycle. Warlducation was founded in 2016, and by the end of 2019 they had sold over 35,000 tablets to over 550 schools in 23 countries, generating revenue in hardware sales and software subscriptions. Warlducation headquarters are in Sydney's CRD but they have a development team in Bulgaria, a manufacturing team in Hong Kong, and operation and marketing staff in Colombia, Egypt, Iceland, Russia and the Philippines. The following company documents are available: * Strategic plan (2021 - 2023) Operational Plan (2022) Organisational Structure Internal and External Communication policies and procedures Information relevant to Section 1 of the Project Portfolio You are the General Manager at Worlducation, All senior managers report to you, and you have a direct influence over the business outcomes. Itis now 2021. Recently, the CEO has asked you to facilitate continuous improvement and innovation within Warlducation. In particular, he would like the current business model to adapt to changing circumstances. Furthermore, he would like all staff to make incremental changes to the way they do things so that physical, human and financial resources are used efficiently and effectively. He would also like all internal processes and systems to be optimised and reflect best practices. 2021 RTO Works. Pane4 ZY Focus BO = % Accessibility: Investigate ( Comments 8 Dictate Q Search (Cmd + Ctrl + U) 2 2 Editing v (eG Editor Copilot Add-ins + 100% AutoSave COD (A) Home Insert Cf Paste 3 Page 2 of 17 Draw Arial 10 BI Uv #& 4558 words eo) v NN Aavy 2 xX, X 2 English (Australia) @ BSBSTR601 Simulation Pack Saved to my Mac v Design Layout References Mailings Review View Table Design Table Layout Bullet Points Bullets H2 As a start, he would like a dedicated continuous improvement team established. You are to manage that team and plan for changes, opportunities, and new ideas to be implemented. The CEO has given you the freedom to select a team of three to five people from any of the staff (described in the organisational chart). He would like the team to meet at least once a month and contribute towards a_ Continuous Improvement Plan. Information relevant to Section 2 of the Project Portfolio The CEO approved your Continuous Improvement Plan and asked you to implement the changes/opportunitiesew ideas and to manage the impact. Assume that one of the new ideas in your plan is to develop a cloud-based solution where customers can access the software remotely on their own devices: * Toimplement this new idea, you are required to notify sales staff of the new product and schedule their training. This should be done by creating a bulletin notice for the staff bulletin as well as a calendar invite for staff to attend training. + Tomanage the impact of the new idea, you are required to create a social media post advertising the new product to existing and new customers. Information relevant to Section 3 of the Project Portfolio One year has passed and you have been asked to evaluate the continuous improvement systems and processes as well as the changes/opportunities new ideas implemented. Staff survey results regarding the continuous improvement and innovation systems and processes were documented (see Staff Survey Comments in the Simulation Pack). Your assessor will have provided you with simulated outcomes to evaluate your implemented changes/opportunities new ideas implemented to evaluate. Assume that one of the outcomes was the non-performance of one or more staff members. Develop a fact sheet that can be used as training to help the relevant staff members perform as required. % Accessibility: Investigate A aL | 9 * AaBbCcDd AaBbCcDdEe AaBbCcDd AaBbCcDd Q Search (Cmd + Ctrl + U) 8 Dictate ( Comments AaBbCcDd 4 Heading 1 Heading C Styles Pane Z Fous [H) @ = 2 Editing v Add-ins oo o (eG Editor Copilot + 100% AutoSave COD (A) Home Insert Cf Paste 3 Page 3 of 17 Draw Arial BE 4558 words @ BSBSTR601 Simulation Pack Saved to my Mac v Design Layout References Mailings Review View Table Design Table Layout v 10 v ab eo) v NN Aavy 2 xX, X 2 English (Australia) A aL | 9 * AaBbCcDd AaBbCcDdEe AaBbCcDd Bullet Points Bullets H2 4 Strategic Plan 2021 2023 Welcome Welcome to the Strategic Plan for Worlducation. This document sets out our vision for the next two years and how we hope to achieve it. We hope you enjoy reading this document. Lucas Lopez cEO Worlduucation Executive Summary Founded in 2016, Worlducation is a social startup that manufactures tablet computers for primary school students. Our focus is not only on the hardware, but also creating software, content, and activities to better engage and educate primary school students. Warlducation aims to change the way children learn at school by implementing artificial intelligence technology that can follow up on each child's progress and adjust to their needs as they learn, creating the optimal path learning experience. Worlducation envisions a world in which every child learns how to read and write a world without illiteracy. Therefore, for each classroom that buys our product, we donate and train a classroom somewhere around the world that can't afford the same technology. We then connect the classrooms together so that they can grow and collaborate throughout their learning cycle. Vi To see a world without illiteracy. ion Statement Mission Statement To be the change and facilitate a world without illiteracy by changing the way children learn at school and the number of schools that have access to technology. Our values are: Core values underpinning our activities are: * Ethical principles * Innovation * Collaboration. % Accessibility: Investigate Heading 1 Heading C ZY Focus Q Search (Cmd + Ctrl + U) ( Comments AaBbCcDd AaBbCcDd , 4 & Styles Pane 8 Dictate 2 Editing v Add-ins oo o (eG Editor Copilot + 100% AutoSave COD (A) Home Cf Paste Page 4 of 17 Insert Draw Arial BE 4558 words @ BSBSTR601 Simulation Pack Saved to my Mac v Q Search (Cmd + Ctrl + U) 8 Dictate Design Layout References Mailings Review View TableDesign Table Layout ( Comments vo JA a' | aay | & a ab || SU + AaBbCcDd AaBbCcDdEe AaBbCcDd AaBbCcDd AaBbCcDd , LA va x, tev) ae e Bullet Points Bullets H2 Heading 1 Heading C Styles Pane Strategic Priorities * Tobe well led, high performing, profitable and accountable. * Ensure that all financial operations, performance indicators and results support the strategic policies * Identify new and expand existing sources of revenue and ways to help more classrooms in need * Achieve profits of at least 10% per annum. Increase our reach * Increase range of products and services offered to reach a larger target market * Increase sales to increase donations to needy classrooms. Continue building deeper customer relationships * Customer-centred practice, with a focus on meeting their total needs for high-quality technology * Strengthen the skills of our people, to better support customers * Have an effective help desk function to meet customer needs * Strengthen the effectiveness of internal customers through provision of effective systems within each team * Drive innovation to better meet customer demands. Attract, engage, and develop the best staff * Continuing the drive to a customer centred, high-performance workforce and culture * Strengthening the skills of our people, to better support customer needs * Empowering innovation and responsiveness to change * Continuing to enhance the diversity of our workforce * Exploring the use of technology in human resources. Our organisation structure Senior Management consisting of the CEO and General Manager heads up the overall organisation. The company consists of key teams as follows: * Sales Team consisting of the Sales Manager and 3 x Sales Representatives * Operations Team consisting of the Operations Manager, Administration Officer and Accounts Officer. * IT Team consisting of the IT Manager, IT Support Officer and Help Desk Officer. eo) English (Australia) % Accessibility: Investigate WZ Focus & @ = 2 Editing v Add-ins oo o (eG Editor Copilot + 100% AutoSave COD (A) Home Cf Paste Page 5 of 17 Insert 8 Dictate Oo: @- BSBSTR601 Simulation Pack Saved to my Mac v Draw Design Layout References Mailings Review View Table Design Table Layout ( Comments - v) At AY = A Arial 10 AK day | & =i ze + AaBbCcDd AaBbCcDUEe AaBbCcDd AaBbCcDd AaBbCcDd , | B I Uva x, x a o Bullet Points Bullets H2 Heading 1 Heading C Styles S 2 = Pane Each team develops its own performance plan each year for the upcoming 12 months. Each team is expected to: * Set its overall objectives to align with its key function and our strategic directions. * Define overall responsibilities according to the function within the company. * Set outcomes. The Market The technology market is a growing and ever-changing industry due to the rapid rate that technology is being updated. Emerging technologies include artificial intelligence and the Internet of Things (IO). There is an increasing focus on cyber security. Due to the global pandemic, the issues with the manufacturing industry have impacted on the supply of hardware components. The trend for consumer spending during the pandemic has taken a downturn but this has not affected the ICT industry as due to more people working from home, consumer appetite for tablets has increased Situation Analysis Strengths Weaknesses * Value and quality * Brand name not developed as well it could be * Strong management Potro * Growing organisation Friendly organisational culture * Level of available finance for investment Opportunities Threats: * Schools needing to upgrade technology * High level of competition Opportunities to offera range of services * Economic downturn meaning less spent Ih * Opportunities for synergies across all generar) services and products * Failing to satisfy clients demands Marketing Strategies Our marketing strategies aim to: * build our brand generate leads now convert those leads quickly * have every part of the business supporting each other. 4558 words eo) English (Australia) % Accessibility: Investigate Z Focus & @ = Q Search (Cmd + Ctrl + U) e a) oS Azan ( Share v Add-ins eo Editor Copilot + 100% AutoSave COD (A) Home Cf Paste Page 6 of 17 Insert Draw Arial BE 4558 words @ BSBSTR601 Simulation Pack Saved to my Mac v Q Search (Cmd + Ctrl + U) Azan ( Share v 8 Dictate Design Layout References Mailings Review View Table Design Table Layout ( Comments PAS = 4 10 AK day | & ve aL | 9 * AaBbCcDd AaBbCcDdEe AaBbCcDd AaBbCcDd AaBbCcDd aA vab x, xX ty i Bullet Points Bullets H2 Heading 1 Heading C Styles 2 io Pane We plan to develop our market share by: + improving our marketing and advertising * continually improving the quality of service given to clients * maintaining effective communication channels with all stakeholders to ascertain industry requirements and then develop products and manage services accordingly * continually improving communication channels with all our stakeholders, ensuring a flow of timely and accurate information to facilitate effective planning and decision making * targeting identified growth markets with planned, market appropriate campaigns employing a variety of promotional strategies and advertising mediums * offering attractive fee structures to our clients * continually improving the skills, knowledge and effectiveness of our team through our commitment to training and development * regularly reviewing the effectiveness of all our operations and making improvements when and where necessary. Collaboration 'As a company we focus on collaboration both within and outside of the company. Currently our external partners are: * Lion Marketing our marketing agency. * IT Biz Solutions ~ Internet Service Provider and web hosting. * Oz Aid informs of us education projects in need. Key innovation and continuous improvement approach Due to global economic conditions, a wait and watch attitude is being adopted while we brainstorm and provide cost estimates for future business models. All policies and procedures should be reviewed and updated to represent best practices. Key strategies to monitor and evaluate performance and sustainability of key systems and processes include team meetings, staff surveys and the use of financial reports and regular performance reports. eo) English (Australia) % Accessibility: Investigate WZ Focus & @ = Add-ins eo Editor Copilot + 100% e a) oS AutoSave COD (A) Home Cf Paste x Page 7 of 17 Insert Draw Arial BE 4558 words Design 10 v ab oe) 2 @ BSBSTR601 Simulation Pack Saved to my Mac v Layout References Mailings Review View Table Design Table Layout AY, A viX A | Aav | & ze * AaBbCcDd AaBbCcDdEe x Avy 4- Av Bullet Points Bullets H2 English (Australia) ; a Operational Plan 2022 Supply chain background Warlducation has a complex supply chain that begins when a sale is made usually via a sales representative or through an online enquiry that is handled by the sales team. Sales are recorded in an internal Enterprise Resource Planning System (ERP System) which notifies the operations team that an order needs to be delivered. The operations team verify the sales order and authorise the delivery of a manufacturing request to the factory in Hong Kong. Manufacturing team in Hong Kong notes the order specifications and delivery details and incorporates this within its production schedule. The order is manufactured, and the operations team arrange freight and shipping directly to the customer. Operational alternatives Innovative business models have been brainstormed by senior management and include establishing a second manufacturing facility (estimated cost $5 million), outsourcing manufacturing to a third party (lost margin of $200 per unit sold or $2 million per year assuming 10 000 units are sold), developing a cloud based solution where customers can access the software remotely on their own devices (estimated cost of $2 million), purchasing off the shelf tablets (lost margin of $300 per unit sold or $3 million per year) or repurposing used tablets ($100 per unit sold or $1 million). Operational Activities Recently a decision has been made to start working on a cloud-based solution but continuing with the existing business model. Operational activities for 2022 are indicated. Responsibility for each area is to be determined based on staff member skill sets or potential. Operational Activities When Who New activities Finalisation of proposal for cloud- Mid 2022, To be allocated based solution Research into cloud-based solution Mid to end 2022 To be allocated Finalisation of cloud-based solution January 2023 To be allocated Develop promotional and Early 2022 To be allocated demonstrative video for sales staff Education Prepare paper for Global Education January 2022 To be allocated Conference % Accessibility: Investigate Heading 1 ZY Focus Q Search (Cmd + Ctrl + U) oe (comments / Editing (IGRI AaBbCcDd AaBbCcDd AaBbCcDd Heading C & [4 Styles Pane 8 Dictate eo Add-ins Editor Copilot + 100% AutoSave O A A . C G ... W- BSBSTR601 Simulation Pack - Saved to my Mac v Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Table Design Table Layout Comments Editing v Share Arial v 10 A" A Aa Ap EEVEEVEE AaBbCcDd AaBbCcDdEe AaBbCcDd AaBbCcDd AaBbCcDd Paste BI Uvab X X|A DAY Bullet Point Bullets H2 Heading 1 Heading C Styles Dictate Add-ins Editor Copilot Pane Operational Activities When Who Submit paper for Global Education February 2022 To be allocated Conference Present paper at Global Education January 2022 To be allocated Conference Implement new Professional 2022 To be allocated Development system - all staff to identify two PD events of their choice Events Identify suitable events for 2022, January 2022 To be allocated including sustainable opportunities e.g., virtual events Organise attendance at events, January 2022 To be allocated including setting up a stand tivities - focus on 2022 Increase the number of customers by 2022 To be allocated 10% Implement process automation for 2022 To be allocated financial processes Implement a CRM system to integrate 2022 To be allocated with ERP Focus on increasing service 2022 To be allocated satisfaction through help desk support Identify and implement a continuous 2022 To be allocated improvement system Review all policies and procedures 2022 To be allocated and update as required - particularly need to focus on formal continuous improvement and innovation systems and processes as this is lacking and so needed in our organisation. Page 7 of 17 4558 words English (Australia) 16 Accessibility: Investigate Focus + 100%AutoSave O A A . C G ... W- BSBSTR601 Simulation Pack - Saved to my Mac v Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Table Design Table Layout Comments Editing v Share Arial v 10 A" A Aa Ap EEVEEVEE AaBbCcDd AaBbCcDdEe AaBbCcDd AaBbCcDd AaBbCcDd Paste BIUvab X X |A DAY Points Bullets H2 Heading 1 Heading C Styles Dictate Add-ins Editor Copilot Pane Organisational structure Our people CEO General Manager Lucas Lopez Irene Green Sales Manager IT Manager Operations Manager Jade Somers Hal Hyland Albert Biden Sales Representative IT Support Officer Accounts Officer Jay Santos Helen Hunt Alicia De Souza Sales Representative Help Desk Officer Administration Officer Jane Stone Hayley Hill Alan Ibrahim Sales Representive Jala Singh Our people skills are as follows: CEO: Lucas Lopez Established the company. Social entrepreneur with experience in establishing several companies. Spent 10 years working a volunteer in Africa General Manager: Irene Green Former high school principal with a strong social conscience. Member of 2 NGO Board. Sales Manager: Jade Somers Strong sales history having worked in sales roles for the last 15 years. Loves to inspire the sales team to do their best. Always interested in learning and improving skills. Goal for this year is to increase the sales team. Page 7 of 17 4558 words English (Australia) 16 Accessibility: Investigate Focus + 100%AutoSave COD () Home Insert x Cr \"Tp Paste Arial A?-Ce Draw B I Uva x, x Design _ Layout - 0 v~N WwW References Aav Av #- Ay @- BSBSTR601 Simulation Pack Saved to my Mac v View Review Mailings Table Design Table Layout Q Search (Cmd + Ctrl + U) (J comments / Editing v bo aL | 9 Bullet Points Bullets H2 Has been with the company for six months. Jay speaks 'several languages which assists with communicating with customers in a range of companies. New to sales but loves learning. Wants to do more sales training to make sure she can used tried and tested sales methods. Has been in sales for 10 years, also within the ICT industry. Loves talking to people and has shown himself to be an engaging public speaker at various staff events. Could move more into this promotional/public relations role. Joined the company recently. Has been in the IT industry for 10 years. Interested in cloud technology. Currently studying a Masters of IT part-time. Strong experience in IT support for the last 5 years. Good. with customers and solving problems. Currently studying a Bachelor of IT part-time. Interested in cloud technology and the power of technology to host virtual events. Recently joined the company. Has an IT background, as well as customer service background. Always puts the customer first. Somewhat frustrated by the rather inefficient 'systems in place for help desk support. Highly efficient in organising and scheduling. His background in as a high-level public servant. Alicia is a trainee also studying accounts administration. She is an excellent team player and already bringing insights to the role. Highly efficient in organising and scheduling. Has a good eye for systems and procedures. A great team player. 'Studying for a Diploma of Business Administration in his 'Spare time. * AaBbCcDd AaBbCcDdEe AaBbCcDd AaBbCcDd AaBbCcDd , 4 8 Dictate Heading 1 Heading C Styles 'Add-ins Pane oe oD o EG Editor Copilot Page 7 of 17 4558 words 6) English (Australia) % Accessibility: Investigate Z Focus |=) | @ = = (es + 100% AutoSave COD (A) Home Insert ii Paste x Page 7 of 17 Draw Arial By U 4558 words Ov @ BSBSTR601 Simulation Pack Saved to my Mac v Design Layout References Mailings Review View Table Design Table Layout v 10 v ab 8) Q Search (Cmd + Ctrl + U) ( Comments wv AAG = A A A | Aav | & veo a1 49 + AaBbCcDd AaBbCcDdEe AaBbCcDd AaBbCcDd AaBbCcDd 2 t= Bullet Point: Bullet: H2 Heading 1 Heading C x, x t=. % ullet Points ullets, leading leading coursehero.com C + zm Post Attendee -... M MaryAnn_Respi... Netflix (364) [ENG SU... Course Hero *Homework Help... BiliBili search -... BSBSTR601 - M... BSBSTR601: BS... (364) 201 8XIPH... angelagaring416 Active 10 hours ago Review Organizational Documentation Which documents did you read? In preparing this analysis for the BSBSB601 assessment (dated September 10, 2025), I conducted a thorough review of the 10 core documents from the Worducation Simulation Pack, cross-referencing them against the company's evolution since 2021. This includes interpreting historical data while projecting forward based on ongoing operations. The documents read are: 1. Case Study Details (2021 baseline): Foundational overview of Worducation as a social enterprise founded in 2016, specializing in affordable tablet hardware, adaptive software, and literacy-focused content for primary schools in underserved areas. Expanded notes: By 2025, this model has scaled to 23+ countries, but social impact metrics (e.g., donations to 550+ schools) need updating via annual reports; highlighted potential for Al integration to enhance adaptive learning. 2. Strategic Plan 2021-2023 (with 2025 extensions): Details vision ("a world without illiteracy"), core values (ethics, innovation, collaboration), and priorities like 10% annual revenue growth to fund donations. Expanded notes: Post-2023, objectives extended to include AI/VR pilots; annotated timelines showing 80% achievement (e.g., revenue hit 10% CAGR, but staff diversity lagged at 20% vs. 50% goal); flagged need for 2025 refresh amid EdTech market growth to $7T+. 3. Operational Plan 2022 (updated to 2025 context): Outlines supply chain from online queries to global shipping, key activities (e.g., cloud solution finalization by Jan 2023, now operational), and resource allocation. Expanded notes: By 2025, ERP/CRM integration complete (saving $50K+ annually); commented on resolved delays (e.g., diversified manufacturing post-COVID); many "to be allocated" tasks now assigned, but new gaps in Al training emerged. 4. Organizational Structure (current as of 2025): Visual hierarchy: CEO Lucas Lopez - General Manager Irene Green (myself in role) - Senior Managers (Sales: Jade Somers + 3 reps; IT: Hal Hyland + 2; Operations/Admin: Albert Biden + 2). Bios updated: E.g., Jade Somers now leads Al sales training. Expanded notes: Team size grown to 12 (from 10 in 2021) for diversity; highlighted overload risks mitigated by 2 new hires; annotated goals (e.g., sales team target: 15% growth). 5. 2021 Performance Overview (baseline, with 2022-2025 trends): Covers sales surge (36.6% customer growth), ops delays ($45K cost), and staff challenges. Expanded notes: 2025 updates show sustained 25% avg. growth (customers: 350+); calculated cumulative profit: $50OK (2021) + $60OK (2022-2024 avg.) = $2.3M total; annotated variances now resolved via RPA (full $40K savings realized) 6. Financial Summary (2021-2025 projections): Initial: Revenue $5M, expenses $4.5M (10% margin). Expanded notes: 2025 est.: Revenue $7.5M (post-10% CAGR); expenses $6.2M (automation efficiencies); net $1.3M (17% margin); highlighted sustainability investments ($200K in green manufacturing).v > coursehero.com C + zm Post Attendee -... M MaryAnn_Respi... Netflix (364) [ENG SU... *Course Hero Homework Help... BiliBili search -... BSBSTR601 - M... BSBSTR601: BS... (364) 201 8xjar... angelagaring416 Active 10 hours ago 7. Staff Survey Comments (2021, with 2024 follow-up): Feedback on improvement processes (e.g., motivation from impact, resistance due to comms gaps). Expanded notes: 2024 resurvey: Satisfaction up 25% to 75% post-training; annotated root causes (e.g., "why" explanations reduced resistance by 40%); suggested ongoing microlearning pilots. 8. Internal Communication Policy and Procedures (unchanged, enforced 2025): Channels for project/change/knowledge mgmt. (e.g., weekly meetings, intranet). Expanded notes: 2025 additions: Al tools for feedback analysis; commented on compliance (100% audit pass); highlighted for virtual teams post-hybrid work. 9. External Communication Policy and Procedures (updated for digital media): Spokespersons and crisis protocols. Expanded notes: 2025: Includes social media guidelines (e.g., X/TikTok for EdTech trends); annotated emergency flows (e.g., CEO for global crises like supply disruptions). 10. Marketing Plan (2021-2025 evolution): Strategies for share growth via ads/collaborations. Expanded notes: Now incorporates Al-targeted campaigns; ROI tracked at 15:1; commented on partners (e.g., Lion Marketing expanded to VR content). Review process: Used digital annotations (highlights for KPIs, comments for projections, e.g., "2025 trend: Integrate AR per HolonIQ report"). This interprets info for forward-planning, ensuring alignment with 2025 EdTech landscape. (Attached: Annotated PDFs/scans of all docs, e.g., Strategic Plan with 2025 projections overlaid; Performance Overview with extended math tables.) Which policies and procedures will guide your approach to approvals, project management, and change management? Guiding policies remain core from the pack but expounded with 2025 applications for precision and compliance: . Approvals (exact protocols, expanded): . Internal Policy (Section 3): All intranet/bulletin contributions require line manager pre-approval (e.g., IT Manager Hal Hyland for cloud/Al projects); executive team veto for org-wide (e.g., 2025 budget shifts). 2025 exp: Digital signatures via Docusign for speed; threshold: >$50K spend needs CEO Lucas Lopez sign-off. . External Policy (Section 2): Designated spokespersons only-CEO for national/international media, Sales Manager Jade Somers for trade; all releases (press/social) require full executive approval within 24hrs. 2025 exp: Includes Al-generated content review to avoid deepfakes; crisis threshold: Any delay >$10K triggers immediate board notify.v > coursehero.com C + zm Post Attendee -... M MaryAnn_Respi... Netflix (364) [ENG SU... Course Hero Homework Help... BiliBili search -... BSBSTR601 - M... BSBSTR601: BS... (364) 201 8XIPH... angelagaring416 Active 10 hours ago . Operational Plan (Activity Table): Skills-based allocation with CEO final nod for innovations (e.g., AR pilots). Exp: Quarterly reviews ensure 100% compliance; non-adherence risks ethical breaches. . Project Management (structured flows, expanded): . Internal Policy (Communication Channels): Weekly executive meetings (Mondays, agenda 48hrs prior) for milestones; departmental huddles (e.g., IT bi-weekly for ERP); intranet dashboards for tracking (Gantt-style). 2025 exp: Integrate Asana/Jira for Al-assisted timelines; success metric: 90% on-time delivery (e.g., cloud project: Mid-2022 research - 2023 rollout, now scaled). . Operational Plan (Timelines): Phased activities (e.g., PD events: Identify Q1, attend Q2); post-2023: Agile sprints for changes. Exp: Risk logs mandatory; evaluate via KPIs (e.g., 20% efficiency gain target). . Change Management (resistance mitigation, expanded): . Internal Policy (Staff Surveys/Bulletins): Pre-change comms via "why/how" sessions; post-change surveys (quarterly) to measure adoption (e.g., >80% buy-in). 2025 exp: Use VR simulations for training; address gaps like 2021 resistance (40% reduction via fact sheets). . Staff Survey/Continuous Plan: CEO-approved trials (e.g., monthly ideas); evaluate non-performances (e.g., 2021 case: Retrain 1 staff). Exp: 2025: Al analytics on feedback; cascade changes top-down with bottom-up input to foster innovation culture. . External Policy (Emergency Section): Immediate manager notify; facts-only statements, empathy for stakeholders. Exp: 2025 crisis drills (e.g., supply chain hacks); no speculation, with 24hr updates. Approach: Verbatim adherence with documentation (e.g., audit trails in intranet); 2025 focus: Al ethics in changes. Notes: Annotated flows (e.g., approval matrix diagram added). (Attached: Policy flowcharts with 2025 annotations; e.g., Change Mgmt. workflow including Al steps.) 3. What are the products and services? Case Study/Strategic Plan, with 2025 updates: . Products (core bundle for primary literacy): . Hardware: Rugged tablets (e.g., 10" screens, child-proof); 2025: Eco-friendly models (recycled materials, 20% lighter) at $100/unitv > coursehero.com C + zm Post Attendee -... M MaryAnn_Respi... Netflix (364) [ENG SU... Course Hero Homework Help... BiliBili search -... BSBSTR601 - M... BSBSTR601: BS... (364) 201 8XIPH... angelagaring416 Active 10 hours ago . Hardware: Rugged tablets (e.g., 10" screens, child-proof); 2025: Eco-friendly models (recycled materials, 20% lighter) at $100/unit bulk. . Software: Adaptive apps tracking progress (Al-driven personalization since 2023); 2025: VR/AR modules for immersive literacy (e.g., virtual reading worlds). . Content: Custom curricula (e.g., gamified phonics); 2025: Multilingual/microlearning packs for 50+ languages, integrated with global standards. . Services (B2B emphasis, expanding B2C): Deployment/Integration: School-wide setups (e.g., 35K tablets to 550 schools); 2025: Cloud hosting ($5/user/month) for remote access . Support/Consulting: 24/7 help desk via CRM; training videos; 2025: Al chatbots for queries (90% resolution rate). Social Impact: Donation program (10% profits to needy classrooms); 2025: Partnerships with NGOs for upskilling (e.g., teacher Al training). Exact scale: 2025 est. 100K units shipped annually, serving 1M+ students. 4. Can you List the key business objectives? List from Strategic Plan (2021-2023 extended to 2025), with metrics: 1. Financial Sustainability: 10% CAGR revenue growth to $7.5M by 2025; maintain 15%+ margins via efficiencies (e.g., RPA $40K+ savings); fund 20% donations ($1.5M to classrooms) 2. Market Expansion: Broaden products (e.g., AR/VR add-ons) to 30 countries; achieve 25% customer growth (350+ schools); shift 20% to B2C via e-commerce. 3. Customer-Centric Innovation: 95% satisfaction via adaptive tech; integrate Al for personalized learning; deeper relationships through microlearning services. 4. Operational Resilience: 95% on-time delivery; full ERP/CRM automation; diversify supply (2+ sites) to cut delays 80%. 5. Staff Development: 80% satisfaction; diversity to 50%; 2 PD events/staff/year (e.g., Al certification); high-performance culture via gamification. 6. Ethical/Sustainable Practices: 100% ethical audits; green supply chain (e.g., carbon-neutral by 2026); collaboration with partners (e.g., Ozv > coursehero.com C + zm Post Attendee -... M MaryAnn_Respi... Netflix (364) [ENG SU... Course Hero Homework Help... BiliBili search -... BSBSTR601 - M... BSBSTR601: BS... (364) 201 8xjar... angelagaring416 Active 10 hours ago 6. Ethical/Sustainable Practices: 100% ethical audits; green supply chain (e.g., carbon-neutral by 2026); collaboration with partners (e.g., Oz Aid for NE projects) 7. Marketing/Engagement: 15:1 ROI on campaigns; generate 5K leads/year; leverage social-emotional learning trends for branding. 8. Continuous Improvement: Quarterly innovations (e.g., low-tech Al pilots); 10% annual process optimizations. 5. Who are the key decision makers (stakeholders to whom you will report or seek advice from)? . Direct Reporting: CEO Lucas Lopez (strategic approvals, e.g., 2025 budget; monthly KPI reports). . Internal Advice/Approvals: . Sales Manager Jade Somers: Market trends/Al campaigns; co-lead customer pilots. . IT Manager Hal Hyland: Tech roadmap (e.g., VR integration); risk assessments. . Operations Manager Albert Biden: Supply efficiencies; delay mitigations. . Accounts Officer Alicia De Souza: Financial modeling (e.g., cost-benefits); compliance. . Admin Officer Alan Ibrahim: Process workflows; diversity initiatives. . Executive/Board: Full team for cross-functional (e.g., weekly meetings); NGO rep (myself as Irene Green for social input). External Stakeholders: Clients (school boards for feedback); Partners (Lion Marketing for ads, Oz Aid for projects); Regulators (e.g., data privacy for Al). Engagement: Bi-monthly consultations; 2025: Al dashboards for real-time advice. 6. Can you Describe key operational processes? 1. Supply Chain/Order Processing: Client query via website/CRM - Sales verifies needs (24hrs) - Ops confirms specs/authors (e.g., content customization) -> Manufacturing (Hong Kong + Philippines site) - Quality check - Freight (DHL, 1-2 weeks tracked). 2025: Al predictive analytics for inventory (reduces stockouts 30%). 2. Sales & Lead Generation: Marketing campaigns (e.g., targeted ads) - CRM lead scoring - Demos/videos - Contracts; integrate ERP for seamless billing. 2025: AR previews for clients; 5K leads targeted. 3. Customer Support & Service Delivery: Help desk tickets (Hayley Hill lead) - Triage (Al chatbot first) - Resolution (e.g., softwarev > coursehero.com C + zm Post Attendee -... M MaryAnn_Respi... Netflix (364) [ENG SU... Course Hero Homework Help... BiliBili search -... BSBSTR601 - M... BSBSTR601: BS... (364) 201 8xjet... angelagaring416 Active 10 hours ago 3. Customer Support & Service Delivery: Help desk tickets (Hayley Hill lead) - Triage (Al chatbot first) -> Resolution (e.g., software updates); post-deploy training. 2025: Self-service portal (50% queries auto); satisfaction surveys. 4. Innovation & Continuous Improvement: Idea submission via intranet - Monthly review (CEO approve) - Pilot (e.g., 3-month VR trial) - Evaluate (surveys/KPIs). 2025: Gamified feedback app 5. Financial & Reporting: Monthly closes (Alicia De Souza) - KPI dashboards (revenue, margins) - Executive review. 2025: Blockchain for donation tracking. 6. PD & Events: Q1 identification (e.g., EdTech conferences) - Attendance - Knowledge share via bulletins. 2025: Virtual hybrids for cost savings. Processes: ISO-compliant; 2025 efficiency: 25% faster via automation. 7. Can you Summarize the supply chain associated with the work area or organization? Summary (Operational Plan/2025 projections): . Structure: End-to-end B2B/B2C for EdTech products; value: $100M+ annual flow (est. 2025). . Upstream (Sourcing): Global components (e.g., chips from Taiwan, screens from China); in-house software dev (10 devs); et