Question: Can you help me to develop a procedures for each of the following operational areas related to customer service? Bookings Procedures Phone answering Procedure Each

Can you help me to develop a procedures for each of the following operational areas related to customer service?

  1. Bookings Procedures
  2. Phone answering Procedure

Eachprocedures you develop needs to include:

  • The aim or purpose
  • The details of what is included
  • The procedures included to achieve the purpose
  • What are the requirements to train staff to be able to perform the procedures?
  • How will this policy/procedure and its effectiveness be monitored and evaluated?
  • To whom will this policy/procedure be made available? How?

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