can you make a case study?

Case 1: The Personality Problem Learning Goals In this case, you will have an opportunity to assess the positive and negative traits associated with a personality type that is often encountered in highly competitive, performance-oriented settings. You should consider the role of organizational culture in supporting and reinforcing behaviours associated with this personality type. Use that insight to suggest strategies that could help maximize the benefits of this personality type while minimizing its labties. Major Topic Areas Personality (Chapter 2) Organizational culture (Chapter 10) Work attitudes (Chapter 3) The Scenario Jasmine Patel, director of Human Resources at Vertical Horizon, sits at her desk thinking about what to do next. She is wonder ing how to handle the disruptive behaviour of a high-performing sales representative, Rhett Stark. Vertical Horizon is a software company in the Kitchener Waterloo high-tech corridor. It started out developing programming tools that help large teams of software devel- opers work together effectively. Now it was moving into other areas such as web content management. Since the company was in the midst of adding to its product line, it was very important that the sales representatives support the transi- tion. If sales of the new product line were too low, the entire company could fold The sales team consists of 12 outside (field) sales repre sentatives and 6 inside representatives who provide support to the outside representatives. Each inside representative is responsible for generating leads and otherwise supporting the two outside sales representatives assigned to them. In addition, the sales team includes a sales manager who can be consulted on a daily basis for advice and a vice-president (VP) of Sales who is responsible for strategic initiatives. Most of the sales representatives, as well as the sales man ager and the VP of Sales, are relatively new to the organiza tion. As a result, they often consult with Rhett for advice about the company's products, its customers, and sales strategies. Rhett is an outside sales representative who has been with the company for over eight years, a long time in the software world. His natural charisma combined with his strong product knowledge and excellent customer service has helped him exceed his sales quota quarter after quarter. Rhett is charm- ing, bold, and highly self-confident. He is a gifted leader who has a natural ability to draw people to him, People feel special around Rhett. One co-worker says, "When he talks to you, he makes you feel like you are the most important and interest- ing person in the world. Although Rhett's personality has helped him become a successful sales representative, it has its downside. Rhett is the ringleader of a group of sales representatives who often work late and then go out partying together. This behaviour has been supported by the VP of Sales, who feels that the time spent bonding after work makes for a strong team. The nights the sales representatives have spent together club- bing and bar hopping has created cohesion within the work group, but it has also had some negative effects. Jasmine overheard two male members of the sales team discussing marital problems that had arisen as a result of their late nights out. "What bothered me," one said to the other, "is that when I told Rhett that my wife was upset about it, he just laughed and walked away. I know it's my own responsibility, but you would think he would be more sympathetic. A high-performing sales representative named Malcolm spoke to Jasmine privately about Rhett and made a similar point: "It's pretty clear that Rhett has a lot of informal power around here," he said. "Everyone, even management, listens to him and does what he says. I'm worried because I'm not part of his 'pack. I don't drink or go out with Rhett's group. Rhett makes fun of me behind my back. He insults me in front of oth ers, and no one dares say anything about it. Given his informal power in this department, how can I ever expect a fair chance at a promotion?" Worrisome, too, is Rhett's behaviour with his inside sales representative, Aisha. Aisha recently asked to meet with Jasmine to discuss a few "issues." She told Jasmine: "Rhett delegates work to me and then interferes by micro-managing it. When a project goes well, he takes the credit for it; when a project goes badly, he blames me publicly. I'm often asked to go beyond my duties to help Rhett; he even thinks it's okay to call me late at night and on weekends. If I don't do what Rhett asks, he says I'm being difficult and questioning his authority. Most of the time, I feel like I'm here only to meet his needs and not those of the other sales representative I'm assigned to. The thing is, Rhett's in charge of my perfor mance review. Jasmine has no authority to tell Rhett how to live his life outside the workplace, but it's clear that he is negatively affect- ing other employees in the department. He also appears to be completely unconcerned about his impact on other employ- ees. Jasmine suspects that Rhett is a narcissist, and perhaps Machiavellian too. But he is the company's best sales represen- tative by far. How can she manage this difficult personality and help create a healthier work environment? Discussion Questions 1. Do you think that Rhett is Machiavellian and a narcissist? Why or why not? 2. Assuming that Rhett is Machiavelian and a narcissist, what is the most effective way to minimize the negative effect he can have on other employees? 3. How has the organization's culture contributed to the toxic subculture that seems to be developing in the sales department? What can management do to foster an organizational culture that is supportive of all employees. positive, and high performing? the Discussion Questions; however, they may help you form your analysis and recommendations). 2. You are the organizational behaviour consultant, and you will prepare a business report. Approximately two Microsoft word pages or five opt slides (excluding title page and references). It is a word or ppt document. It is not an essay. It is a Business Report Use Headings SubHeadings, Bullet points, graphs, diagrams, etc., may be used. Make sure everything in your report is cited, and you provide nefemper 3. Business Reports usually contain a title page, an executive summary, a table of contents, an introduction, findings, recommendations. conclusion, and a list of references. Some may use appendices 4. See the analysis model below and Rubric Attached CASE ANALYSIS MODEL The following represents the steps you should take to work through your case. You will not necessarily submit the evidence from each step is your report, but the analysis done at each step will provide the necessary foundation for writing your report. 1: Inventory of Facts Brief listing of key facts (people, places, events, dates, results, etc.) in case. 2: Statement of Problem(s) Concise statement of the significant problem(s) in case; problems stated as things to be corrected or resolved. Group related problems together. Analysis of Causes Identification and analysis of all possible causes of the problem(s) in the case. Identification of all theories or models that might apply to these problems. 4 Theory Application 5 List of Possible Solutions Justification of Preferred Solution(s) 7 Evaluation of Preferred Solution ( Identification of possible solutions to each problem as stated. What objectives are achieved with each solution? Recommended solution(s) and a justification(s) for this choice(s) You should not present every possibility, rather, limit yourself to presenting the most convincing, cohesive solution. What are the implications (positive and negative consequences) of your decision? Step Theory Application Il Which theories are most applicable in this situation? Why? Use the theory to help you jussly your choice of solution (remember to cite and reference) Sep 9 Implementation How would you carry out your solution? Provide concrete action plans for the short and long-term by submitting this paper, you agree: (1) that you are submitting your paper to be used and stored as part of the SafeAssign services in accordance with the action Pricin that your institution may use your paper in accordance with your institution's policies; and (3) that your use of SafeAssign will be without recourse against Blackboard inc, and its affiliates