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Sol: Let's summarize each sub title, Subtitle 1: Defining of Qauality i cohen one can says about 'hoco much something, then coe thinkabout quantity. but cohen someone talk about "hoco it is then we think towards quality. Quality is the degree of excellence of poodyot Iservice. In other coords it refer as a state of being free from any kind of defects. Quality is varies for customer to customer! as everyone has their unique taste, comforneos and choice. Coreality is a thing cohich can be achieve by cohole Organization, as it is a team coosk and not a respondbility of any individual person or depgoot ment. Subtitle 2: The dimension of Quality Quality has various dimensions, every dimension is eesencial for quality. The dimensions are as follow: 1. Features: features are Huat addional Fimchons Hat pocuides in a pooduct 08 sesuice to the uses. 2. Performance: Performance is product seruice's opescting degree. Eady product/Sexuices are at their sonked based on performance. 3. Reliability: Reliability is a Speatitive negs of a product servile that will not fail during specific period of time. 4. Du sobility: Disability is a total life spam of product 06 service s. Conformance when the product/service meets the specific stan doods chica desire for customer with precision is He conformance. G. Aesthetics: This is a perspective maltes of each individual user. The poodluck must be eye catching 7. Serviceability: The serviceability is the rate of speed when pooduct or service is in break down then the provided sepansance by service person f. Percieved Quality: overall measers of other factors of ponduct/ services is perceived Quality Subtitle 3: Improving quality : benchmark Benchmakna is yetenalicend continous measurement poncess, the process of continuously measuring sed compooing om oqanization buom.co proceses against proces leaders anywhere in the coorld. to gain information cohich will help the company to take proper slepo to improve them futher performance Subtitle 4: Establish seliabity Reliability is the poohability that a poduct/Service coill be coorh. 0% perform perfect accoodialy conditions for pre-defmed period fime coillout marotannonce Durahoy Subtitle 5: Quality Certification There is a defined line cohich differciale the quality standards and business excellence model. In Organization's buomes excellence models, points are given on various factors. The overall points de helps in making comparisons between He overalt pestoomomce of organization Subtitle 6: choosing six sigma og SPC for every Organization the maim focus in reduce defects and rejection rate. six sigma is a state cohere there is negligble defects ge occur in products. In six sigma defects are in pes million parts. Six Sigma is a very powerful tool for lean manufacturing. A great example of six siqma is, mumbai dabobacoala. Subtitle 7: understanding the cost of quality Cost of quality is tends to zeso. @reality have various costs like, prevention cost Appraisal cost, Internal Failure cost, External failure costs. prevention ost is re-readiness. Appraisal cost is jelated with identifing of defeats. Internal failures costs are cohich that defects arse determined before the product or service reaches the consumer. External failuse costs are that cohen defective product it reach to user and it fail cohile use. so cost of quality is long term factor which helps in long term, coit's impouvement in quality