capabilities could be supported by the GHS information technology $($IT$)$ services division, but no one is convinced about this opportunity. What types of information should the summer resident collect to build the overall evidence case for telemedicine at Geneva? Where should she look to find this evidence? How would introduction of telemedicine capabilities affect physicians? How would it affect organizational control systems at Geneva? What could be learned from speaking with other hospitals and health systems about their experiences with telemedicine? With whom would you like to speak at these organizations? What would be critical success factors associated with the introduction of telemedicine capabilities at Geneva? What steps would you recommend to maximize the likelihood of succes