Question: Carefully read the case and consider its context in relation to BPR readings and concepts learned in this unit. The case includes situational information, which

Carefully read the case and consider its context in relation to BPR readings and concepts learned in this unit. The case includes situational information, which should be used to perform the required analysis and make the appropriate recommendations. You are required to address all of the following questions within your case analysis:

Case Questions

Do you see the problems at CVS justifying a process transformation? Why or why not? Explain using concepts learned about business process re-engineering/transformation

What changes on the managerial level would you recommend for PSI at CVS?

What process changes would you recommend for PST at CVS?

What is the role of technology, if any, for PSI at CVS?

How would you test your recommended changes to the process to make sure an improvement has been achieved?

What groups, if any, are likely to have problems with your proposed solution? How will you deal with their objections?

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